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SeniorFull-time
Salary Range
$21,216 - $28,704 /year
This salary is estimated based on similar roles. The actual salary may vary.
The Restaurant Vendor Onboarding Design Manager (EU + TR) will be responsible for driving the process, performance & escalations for vendors' onboarding journey once the acquisition team signs up a vendor. Acting as the bridge between strategy, process and execution, this role will work closely with local markets, COEs and cross-functional teams to standardize best practices, improve vendor onboarding SLA and journey. 
Main responsibilities
• Own end-to-end restaurant Onboarding Process & Performance across EU & TR (QC to Activation)
• Track and improve key Onboarding KPIs
• Identify execution gaps and implement corrective actions to accelerate vendor Onboarding Journey
• Design and scale standardized Onboarding processes across markets
• Lead automation of key workflows in partnership with relevant teams
• Establish clear governance and accountability between COE, BPO, AE and local market teams
• Collaborate cross-functionally to enhance vendor Onboarding Journey and Experience
• Pilot and scale high-impact initiatives to continuously improve Onboarding performance
• Lead & execute regional group projects which involves Onboarding topic 
• Manage and execute AdHoc projects 
• Resolve and provide solutions for Market & Regional Escalations 
• Cross Collaborate with Central & Regional Teams for AdHoc project
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About DeliveryHero
DeliveryHero is a leading international food delivery platform that connects customers with a wide array of restaurants and food services through its digital marketplace. Operating in multiple countries across Europe, Asia, and the Middle East, the company has established itself as a key player in the rapidly growing food tech industry. Founded in 2011 and headquartered in Berlin, Germany, DeliveryHero has expanded its footprint through strategic acquisitions and local partnerships, adapting to regional tastes and preferences while maintaining a unified technological approach. The company offers a user-friendly mobile app and website that allow customers to browse menus, place orders, and track deliveries from thousands of restaurants. Its platform features advanced algorithms for personalized recommendations, real-time order tracking, and secure payment options. DeliveryHero primarily targets urban consumers seeking convenience and variety in their dining choices, as well as restaurant partners looking to expand their customer base. Key features include localized content, multilingual support, and integrated loyalty programs to enhance user engagement. DeliveryHero has achieved significant milestones, including becoming one of the largest food delivery platforms globally with a presence in over 40 countries. Its market position is reinforced by strong brand recognition, a scalable technology infrastructure, and a focus on operational efficiency. The company’s unique value proposition lies in its ability to blend global expertise with local market insights, ensuring a seamless and culturally relevant experience for both customers and restaurant partners.
