Account Manager at Dept

This position sits in our Marketing & Technology service based in London. We combine data, technology, creative content, and paid media to crack brands’ business problems & drive revenue through a variety of digital marketing solutions like ad campaigns, augmented reality, and chatbots. Our clients include ASOS, Just Eat Takeaway, Twitch, TikTok, and The White Company. JOB PURPOSE Account Managers lead and manage all of the work we deliver for specific clients. We don’t believe in siloed teams - content, technology, media and data overlap in all roles within the agency. This person will develop the strategy for the brands they lead and oversee day-to-day delivery of that strategy. They will represent DEPT® to our clients, adding value to relationships beyond organisational skills – we want a mixture of an account manager and a planner, not your typical suit. Marketing and technology are converging at a rapid rate. Technology can now deliver the marketing promise of personalised communications at scale. However, technology is useless without ideas that capture consumers’ imaginations. We need someone who understands our client’s customers, who can put themselves in their shoes to create strategies and ideas that exceed expectations, who understands that brands are competing for consumers’ attention and have at best a couple of seconds to inspire some sort of interaction. We need people who can come up with big ideas as well as lots of little ones that are framed in a solid strategy grounded in insight and ultimately deliver a tangible ROI for our clients. KEY RESPONSIBILITIES • Supporting team in developing editorial strategy and always-on content calendars • Managing the delivery of large number of assets for social media channels • Experience in handling influencer campaigns • Develop annual strategies, identifying priorities for the year • Oversee, project manage and work with teams to develop brilliant digital content (creative, production) • Ensure delivery of work is to the highest possible standard • Present work internally and externally • Manage relationships with platforms and partners • Manage budgets for campaigns and always-on activity • Contribute to our creative process by sharing your ideas and experience • Ensure constant innovation across all deliverables • Manage deliverables from across the business (content, technology, media, data) • Lead, motivate and inspire your team WHAT WE ARE LOOKING FOR • Account Management experience, ideally including planning & strategy • Deep understanding of social media channels: TikTok, Instagram, Facebook, YouTube • Experience in handling local and global markets • Experience managing campaigns (experience in paid social preferred) • Experience managing production planning for campaigns • Experience working on consumer brands • Confident with both brand and direct-response campaigns • Experience motivating and coaching team members • Strong client relationship management skills • Ability to react quickly within a fast-paced environment • Proficient in working with data • Brilliant written and verbal English communication skills • Advanced problem-solving skills • Excellent organisational and time management skills with high attention to detail • Excellent presentation and creative skills WE OFFER • A flexible, hybrid working policy (2 days from the office, depending on location) • An excellent salary based on experience and equal pay policies • Pension, free private healthcare, mental health support, and company sick pay scheme • 26 days paid holiday (plus UK Bank Holidays) with the opportunity to buy extra days • Refreshments are provided in the office all week • Help getting you to work with a season ticket loan and cycle to work scheme • Enhanced family friendly policies to support new parents • Social and Cultural Events, plenty of opportunities to connect with colleagues through organised activities and celebrations • Inspirational Talks, bringing the outside in with regular guest speakers and events • Learning and Development, supporting your growth with continuous opportunities to learn and advance • Buddy Programme: You will be paired with a ‘Buddy’ to help you through your first weeks’ at DEPT® • A reputation for doing good. DEPT® has been a Certified B Corp® since 2021 and named ‘Agency of the Year’ at both The Lovies and The Webby Awards • Awesome clients. Whether big or small, local or global — at DEPT® you’ll get the opportunity to work with clients of all sizes and across all industries. And we celebrate all of our successes together! • The opportunity for possibility. We want to enable you to do what you do best and help you develop your skills further with training, development and certifications • Global annual DEPT® Cares Month in which employees come together and donate their skills to support local charities WHO ARE WE? We are pioneers at heart. What does that mean? We are always looking forward, thinking of what we can create tomorrow that does not exist today. We were born digital and we are a new model of agency, with a deep skillset in tech and marketing. That’s why we hire curious, self-driven, talented people who never stop innovating. Our culture is big enough to cope and small enough to care. Meaning, that with people across 30+ countries, we’re big enough to provide you with the best tools, global opportunities, and benefits that help you thrive. While acting small by investing in you, your growth, your team, and giving you the autonomy to solve our clients problems, no matter where you are in the world. DEPT® is committed to making a positive impact on the planet and since 2021 has been Climate Neutral and B Corporation certified. DIVERSITY, EQUITY & INCLUSION At DEPT®, we take pride in creating an inclusive workplace where everyone has an equal opportunity to thrive. We actively seek to recruit, develop, nurture, and retain talented individuals from diverse backgrounds, with varying skills and perspectives. Not sure you meet all qualifications? Apply, and let us decide! Research shows that women and members of underrepresented groups tend not to apply for jobs when they think they may not meet every requirement, when in fact they do. We believe in giving everyone a fair chance to shine. We also encourage you to reach out to us and discuss any reasonable adjustments we can make to support you throughout the recruitment process and your time with us. Want to know more about our dedication to diversity, equity, and inclusion? Check out our efforts here.