Customer Support Specialist | Travel | Remote at destinationknot

About the Role

We are looking for a Customer Support Specialist to join our remote travel company. This role focuses on assisting clients with booking support, inquiries, and travel-related questions in a fast-paced environment.

Key Responsibilities

• →Respond to customer inquiries via email, phone, and chat in a timely and professional manner
• →Provide accurate information about travel bookings, itineraries, and policies
• →Troubleshoot common client issues and escalate complex matters as needed
• →Maintain up-to-date knowledge of supplier systems, policies, and procedures
• →Follow up with clients to ensure satisfaction and support post-booking
• →Log all communications accurately using internal systems
• →Maintain high levels of professionalism and empathy