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Mid LevelFull-timeRust
Salary Range
$20,000 - $65,000 /year
About the Role
We are looking for a Customer Support Specialist to join our remote travel company. This role focuses on assisting clients with booking support, inquiries, and travel-related questions in a fast-paced environment.
Key Responsibilities
- →Respond to customer inquiries via email, phone, and chat in a timely and professional manner
- →Provide accurate information about travel bookings, itineraries, and policies
- →Troubleshoot common client issues and escalate complex matters as needed
- →Maintain up-to-date knowledge of supplier systems, policies, and procedures
- →Follow up with clients to ensure satisfaction and support post-booking
- →Log all communications accurately using internal systems
- →Maintain high levels of professionalism and empathy
Requirements
- ✓Prior experience in customer service or the travel industry is a plus
- ✓Strong communication skills and ability to work independently
- ✓Comfortable using online tools, booking portals, and CRM systems
- ✓Tech-savvy with a quiet, professional home workspace
- ✓Passionate about helping others and delivering great service
- ✓Must be 18+ and authorized to work in the United States
Benefits
- ★Full training and ongoing mentorship
- ★Travel agent certification (if desired)
- ★Access to travel discounts and perks
- ★Supportive online community and tools to help you succeed
