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Entry LevelFull-time
Salary Range
$17,850 - $24,150 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Fachliche End-to-End-Verantwortung für Aktivierungsthemen im Baupartner Support: Du bewertest, steuerst und begleitest eingehende Aktivierungsanfragen und leitest daraus nachhaltige Lösungsansätze zur Vermeidung wiederkehrender Probleme ab.
• Sicherstellung nachhaltiger Lösungsfindung und Dokumentation: Durch deine strukturierte Vorgehensweise gewährleistest du transparente, nachvollziehbare Lösungen und trägst zur kontinuierlichen Prozessverbesserung bei.
• Monitoring und Reporting von Aktivierungsthemen: Auf Basis von Ticketsystemen (OTRS / SNOW) analysierst du relevante Kennzahlen und schaffst Transparenz über Status, Entwicklungen und Optimierungspotenziale.
• Unterstützung des 1st Level Supports bei Aktivierungsanfragen: Mit deiner fachlichen Expertise befähigst du den 1st Level Support zu einer effizienten Bearbeitung und stellst die Qualität der Lösungen sicher.
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About DeutscheGlasfaser
DeutscheGlasfaser is a leading provider of high-speed internet and telecommunications services in Germany, specializing in fiber-optic network infrastructure. The company is dedicated to modernizing the country's digital connectivity by deploying advanced glass fiber networks that deliver unparalleled speed and reliability. Founded with the vision to bridge the digital divide, DeutscheGlasfaser operates primarily in urban and suburban regions, focusing on areas where traditional broadband solutions fall short. Its name reflects its core technology—glass fiber—as well as its German roots, emphasizing local expertise and commitment to national infrastructure development. The company offers a range of products and services, including symmetrical internet connections, IPTV, and VoIP telephony, all powered by its proprietary fiber-to-the-home (FTTH) networks. Key features include ultra-low latency, symmetrical upload and download speeds, and seamless integration with smart home technologies. DeutscheGlasfaser targets residential customers seeking high-performance internet for streaming, gaming, and remote work, as well as businesses requiring robust connectivity for digital operations. Its user-friendly portal and responsive customer support further enhance the service experience. DeutscheGlasfaser has established itself as a pioneer in Germany's fiber-optic market, with a growing footprint across multiple states. The company differentiates itself through its vertically integrated approach, managing everything from network construction to customer service. By prioritizing transparency and community engagement, it has earned a reputation for reliability and innovation. DeutscheGlasfaser continues to expand its network, aiming to bring next-generation connectivity to more households and businesses, reinforcing its role as a key player in Germany's digital transformation.
