Customer Success Manager - T Cloud Public (REF5321F) at DeutscheTelekomITSolutions

As the leading European alternative to the hyperscalers, T Cloud Public provides a confident, modern cloud built on the pillars of sovereignty and security. In this role, you will be - the primary advocate for clients, ensuring they navigate our technically strong platform with ease and realize its full potential. - shift the customer experience from perceiving our technology as a complex, intimidating platform to one that feels intuitive, approachable, and easy to engage with. ________________________________________ Key Responsibilities •    Lead Cloud Reinvention: Act as a strategic partner to accelerate our clients' cloud reinvention, shifting them from legacy infrastructures to a sovereign European alternative. •    Manage Enterprise Adoption: Partner with clients to accelerate T Cloud Public adoption, focusing on large-scale workloads and complex migrations. •    Human-Centric Technical Advocacy: Bridge the gap between technical strength and user experience by making our platform feel approachable and easy to engage with. •    Value & Security Advocacy: Ensure clients leverage our unique value of European cloud infrastructure without compromising on security or performance. •    Performance Governance: Manage complex B2B programs with a focus on enterprise-grade delivery, clear KPIs, and measurable outcomes. •    Collaborative Leadership: Work within lean, multi-disciplinary teams consisting of Creative Directors, Designers, and Telekom SMEs to validate and inform the customer journey.