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Customer Support Agent (REF5307H) at DeutscheTelekomITSolutions
DeutscheTelekomITSolutionsBudapest,Debrecen,Pécs,Szeged, hu·4h ago
SeniorFull-timeGit
Salary Range
$21,216 - $28,704 /year
This salary is estimated based on similar roles. The actual salary may vary.
Department
This position is filled in the Tolling Services team of Deutsche Telekom IT Solutions Hungary. Together with our partners, we are developing and supporting intelligent electronic tolling solutions for our international customers. We use digital intelligence for a smart service that connects Europe. Using sophisticated technology and our toll box, we are creating a new age of seamless mobility. Our aims are to further develop the currently available services, extend it to further domains and is to become the market leader and most innovative player in European toll business. You will join an international team supporting our customers by providing various components of our tolling solutions.
Main tasks
As customer support agent,
• You will serve as the first point of contact for customers, delivering fast support and ensuring customer satisfaction. The service contacts will be mainly via email or chat messages.
• You approach every interaction with a professional and solution-oriented mindset, always aiming to resolve issues efficiently and effectively.
• As part of a collaborative team, you will be responsible for maintaining a positive customer experience, identifying areas for improvement, and contributing to team growth and efficiency as a First-Line Agent
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About DeutscheTelekomITSolutions
DeutscheTelekomITSolutions is a leading provider of IT and consulting services, leveraging the extensive expertise and global infrastructure of Deutsche Telekom. Operating within the telecommunications and IT solutions sector, the company specializes in delivering innovative technology services to enhance business operations and digital transformation. While the name suggests a strong German heritage, the organization serves clients across Europe and beyond, reflecting Deutsche Telekom's international presence. Its foundation is built on the telecommunications giant's long-standing reputation for reliability and technological advancement, extending these principles into specialized IT consulting and implementation. The company offers a comprehensive suite of IT services, including digital transformation consulting, cloud computing solutions, cybersecurity, and managed IT services. Key features of their offerings include tailored strategies to align technology with business goals, scalable infrastructure solutions, and robust security frameworks designed to protect sensitive data. Their target audience primarily consists of medium to large enterprises across various industries, such as finance, healthcare, and manufacturing, which require sophisticated IT support to drive efficiency, innovation, and competitive advantage. By combining technical expertise with deep industry knowledge, DeutscheTelekomITSolutions helps organizations navigate complex digital challenges.
