Senior Demand Manager – Digital Transformation Services (DTS) (REF5025F) at DeutscheTelekomITSolutions

About the Team Digital Transformation Services (DTS) is a key department within T Digital, dedicated to driving the end-to-end digitalization and continuous optimization of T Business sales, service and delivery processes. The team focuses on designing and implementing efficient, scalable, and customer-centric solutions across sales, service and delivery by leveraging modern technologies, automation, and data-driven approaches. By aligning business requirements with innovative IT capabilities, DTS ensures sustainable improvements across the end-to-end customer journey and value chain. Acting as a central enabler of digital transformation across sales, service and delivery domains, DTS significantly contributes to increased operational efficiency, enhanced transparency, and an improved customer experience. About the OneITSM Program The OneITSM Program is a strategic transformation initiative aiming at the end-to-end digitalization of the customer interface for Large Accounts and Multinational Corporations (MNC). The program focuses on establishing a seamless, standardized, and scalable IT Service Management (ITSM) landscape by integrating self-service portals, API-based interfaces, and automated workflows across the entire service lifecycle. It enables customers to interact digitally and efficiently with Deutsche Telekom’s service organization, from request initiation to service delivery and fulfillment in our production environments. By connecting customer-facing channels with internal production lines, the OneITSM Program ensures transparency, faster time-to-delivery, and improved service quality. It plays a key role in enhancing customer experience, increasing operational efficiency, and driving industrialization and automation across service processes. Your tasks As Senior Demand Manager, you will be responsible for managing and steering business demand in close collaboration with business stakeholders and internal IT units. You will capture, structure, and continuously refine business requirements, ensuring alignment between business needs and IT capabilities. Acting as a central interface, you translate demand into clearly defined, prioritized, and implementable requirements. With a strong focus on the business perspective, you drive demand prioritization and contribute to shaping a transparent and aligned development roadmap. You ensure that business priorities are consistently reflected and that demand is transformed into iterative, value-driven delivery increments. In close collaboration with cross-functional teams across business and IT, you enable efficient demand intake, governance, and implementation, ensuring feasibility, transparency, and alignment with strategic objectives. Your responsibilities include: • End-to-end ownership of the demand management process, from intake and qualification to prioritization and handover into delivery • Establishment and continuous improvement of structured demand intake and governance processes • Close collaboration with business stakeholders to identify, challenge, and refine requirements based on business value and strategic relevance • Alignment of business demand with IT strategy, architecture constraints, and delivery capacities • Prioritization and management of demand backlog, ensuring transparency and clear decision-making criteria • Facilitation of alignment between business and IT regarding scope, feasibility, and implementation approach • Contribution to roadmap definition, ensuring a consistent linkage between strategic objectives and delivery planning • Monitoring of demand implementation progress and ensuring alignment with defined business outcomes • Stakeholder management across business units, IT, and external partners in an international environment