Application Support Engineer (Support Level 1) at Devexperts

We are looking for an Application Support Engineer to join our Technical Support team and help clients and internal teams troubleshoot complex technical issues, identify root causes, and continuously improve our systems and workflows. What you will do • Provide technical support to B2B clients using dxFeed market-data products, • Troubleshoot and resolve issues in high-load financial systems (market data delivery), • Communicate with clients, providing technical guidance, recommendations, and integration support, • Maintain accurate records of customer interactions, incidents, and resolutions, • Identify root causes of technical problems and propose long-term solutions, • Participate in system architecture discussions, documentation, procedures, and system-level test plans, • Assist with the rollout of new products and services, • Monitor system health, performance, and software behavior, • Collaborate closely with developers, business analysts, technical writers, sales, legal, and finance teams, • Communicate with external market-data providers and exchanges, brokers, trading firms, etc. • Provide training and knowledge sharing for users and teammates, • Stay current with technologies and trends in FinTech and market data, • Follow security, quality, and compliance standards.Team structure The dxFeed Technical Support team is organized into three levels, based on task complexity, technical expertise, and responsibility. This role involves active collaboration across teams and offers real opportunities to grow technically and professionally. What you gain by joining dxFeed • Hands-on work with low-level financial data and market infrastructure, • Broad and practical expertise in the financial domain, • Experience with proprietary products and in-house infrastructure, • Collaboration with a highly skilled, engineering-driven team, • The ability to influence product development, architecture, and internal processes, • Challenging problems where understanding and analysis matter more than scripted responses.