Loading...
SeniorFull-timeGit
Salary Range
$39,780 - $53,820 /year
This salary is estimated based on similar roles. The actual salary may vary.
Mission principale:
Le PMO assure le pilotage opérationnel, financier et méthodologique des Centres de Services. Il garantit la qualité du reporting, le suivi des engagements contractuels (SLA/KPI), l’optimisation des processus et la visibilité nécessaire à la prise de décision.
Il agit comme interface entre les équipes opérationnelles, le management, les clients et les fonctions support.
Responsabilités principales:
Pilotage opérationnel:
• Mettre en place et maintenir les indicateurs de pilotage du Centre de Services
• Produire les tableaux de bord opérationnels
• Suivre la charge, la capacité et l’allocation des ressources
• Identifier les risques, alertes et plans d’actionsSuivi contractuel et performance:
• Assurer le suivi des SLA, KPI et OLA
• Mesurer la conformité des engagements clients
• Préparer les supports de comités de pilotage clients
• Analyser les écarts de performance et proposer des actions correctivesPilotage financier:
• Suivre le budget du Centre de Services
• Contrôler la rentabilité des prestations
• Suivre la consommation des jours/hommes
• Participer aux forecasts et aux clôtures mensuellesGouvernance et amélioration continue:
• Définir et maintenir les standards méthodologiques
• Formaliser les processus, procédures et templates
• Piloter les plans d’amélioration continue
• Accompagner la transformation et l’industrialisation des servicesCoordination:
• Assurer la coordination entre les équipes opérationnelles
• Harmoniser les pratiques
• Garantir la qualité des communications et escalades
Free to sign up. Takes 30 seconds.
About Devoteam
Devoteam is a global consulting and technology company specializing in digital transformation, with a focus on innovation and performance optimization. Headquartered in France, the company was founded in 1999 and has since expanded its operations across Europe, Asia, and the Americas. Devoteam operates at the intersection of technology and business strategy, helping organizations navigate complex digital challenges and leverage emerging technologies to drive growth and efficiency. Its expertise spans across various industries, including finance, energy, telecommunications, and public services, reflecting a broad understanding of sector-specific needs. Devoteam offers a comprehensive suite of services, including digital strategy consulting, cloud transformation, cybersecurity, data analytics, and agile software development. The company is known for its tailored approach, combining technical expertise with deep business insights to deliver measurable results. Its solutions are designed to empower clients to adopt cutting-edge technologies while ensuring scalability, security, and alignment with their strategic objectives. Devoteam primarily targets large enterprises and mid-sized companies seeking to modernize their operations, enhance customer experiences, and stay competitive in a rapidly evolving digital landscape. With a presence in over 20 countries and a workforce of more than 5,000 professionals, Devoteam has established itself as a trusted partner in digital transformation. The company has been recognized for its innovative solutions and commitment to sustainability, holding certifications such as ISO 27001 for information security. Devoteam’s unique value proposition lies in its ability to bridge the gap between technology and business, offering end-to-end support from initial strategy to implementation, ensuring clients achieve long-term success in their digital journeys.
