Solutions Engineer - Mumbai at Devrev

About DevRev At DevRev, we're building the future of work with Computer – your AI teammate. Unlike traditional tools, Computer unifies all your data sources, tools, and workflows into a single AI-ready platform, giving employees real-time insights, proactive suggestions, and powerful agentic actions. It extends your existing software with AI-native apps and agents that work alongside your teams and customers – updating workflows, coordinating across teams, and eliminating repetitive work. We call this Team Intelligence: human-AI collaboration that breaks down silos, brings people back together, and frees you to solve bigger problems. Backed by Khosla Ventures and Mayfield with $150M+ raised, DevRev is trusted by global companies across industries. Role Overview At DevRev, Solutions Engineers are customer-obsessed technical professionals who bridge the gap between cutting-edge product innovation and real customer needs. As a trusted advisor, you’ll support both direct sales cycles enabling customers as well as partners to fully understand, evaluate, and adopt DevRev solutions. You’ll blend technical acumen with storytelling, preparing and conducting tailored demos, guiding evaluations, and shaping proposals. In close collaboration with Sales, Product, and Engineering you’ll ensure customers and partners experience DevRev not just as a product, but as a strategic platform powering their success. Key Responsibilities • Provide expert technical guidance throughout the sales cycle, addressing customer questions with clarity and confidence. • Partner with account teams to understand use cases, uncover pain points, and design tailored solutions. • Deliver engaging product demos, PoCs, and proofs of value that showcase DevRev’s differentiators and business impact. • Contribute to RFP/RFI responses and create compelling proposals aligned to customer needs. • Build strong relationships as a trusted technical advisor and ensure smooth handoffs to Customer Success. • Translate business challenges into DevRev-aligned architectures and scalable solutions. • Support customization, integrations, and configurations in collaboration with Product and Engineering. • Provide early-stage onboarding support and issue resolution when needed. • Equip partner SEs, resellers, and integrators to independently drive sales. • Deliver workshops, bootcamps, certifications, and co-create joint service offerings. • Train sales teams on product updates, technical capabilities, and competitive positioning. • Develop technical playbooks, demo assets, guides, and case studies. • Monitor competitor offerings and share insights to influence strategy. • Mentor peers and foster a culture of collaboration and learning. Qualifications & Skills • Bachelor’s or Master’s degree in Computer Science, Engineering, or related field. • 5+ years of experience in Solutions / Sales Engineering, ideally within B2B SaaS. • Proven track record delivering demos, workshops, technical proposals, and proofs of value. • Familiarity with enterprise sales methodologies (e.g., Command of the Message, MEDDICC). • Strong discovery and consultative selling mindset. • Excellent communication and storytelling abilities, comfortable with both technical and executive stakeholders. Skilled presenter and whiteboard communicator. • Effective cross-functional collaborator across Sales, Product, and Customer Success. Adaptive in unstructured environments; flexible team player who embraces all tasks. • Strong technical acumen across APIs, integrations, DevOps, cloud platforms, and modern SaaS stacks. Experience consuming APIs and webhooks (e.g., Postman) and configuring integrations. • Familiarity with major cloud platforms (AWS, Azure, GCP) and basic database querying with SQL. • Proficiency in Python or JavaScript/TypeScript; exposure to DevOps tools (Jira, GitHub), CRM & CX platforms (Salesforce, Zendesk, ServiceNow), and low-code platforms. • Bonus: Experience with GenAI tools (e.g., Cursor, VS Code + Copilot), prompt design, and LLM-based workflows (chatbots, ticket deflection, AI assistants). • Willingness to travel up to 50% as needed. As part of our hiring process, shortlisted candidates will undergo a Background Verification (BGV). By applying, you consent to sharing personal information required for this process. Any offer made will be subject to successful completion of the BGV. DevRev is an equal opportunity employer and does not discriminate on the basis of race, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition, or any other basis protected by law.