Technical Writer at diabolocom

diabolocom

Paris·1d ago

Mid LevelFull-timeRustFigmaAI

Salary Range

$110,500 - $149,500 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Technical Writer to join Diabolocom, a leading European provider of AI-first, cloud-based contact centre and customer experience solutions. This role involves developing, maintaining, and optimizing high-quality documentation that supports internal knowledge retention and external product understanding.

Key Responsibilities

→Create and maintain clear, accurate technical documentation supporting product usage and internal knowledge.
→Partner with product, engineering, and subject-matter experts to translate complex information into usable content.
→Help structure and scale the documentation ecosystem (standards, templates, navigation) alongside the Knowledge Manager.
→Maintain documentation quality, consistency, and lifecycle management.
→Continuously improve content based on feedback, analytics, and evolving user needs.

Requirements

✓2 to 3 years of technical writing or documentation experience in a technology, SaaS, or customer-service environment.
✓Strong writing and editing skills in both French and English.
✓Ability to work with SMEs to extract technical information and translate into user-friendly documentation.
✓Familiarity with documentation and content management tools.
✓Understanding of information architecture, taxonomy, and metadata concepts.
✓Collaborative mindset, ability to work across teams and manage multiple documentation streams.