Engineering Manager, AI Transformation at Dialpad

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role As the Engineering Manager of the AI Transformation team, you will lead a team of 8-10 full-stack engineers. Your primary mission will be to partner with business units across Dialpad to design, build, and deploy AI tools that fundamentally transform and streamline our internal operations and processes. This position reports to our VP of Engineering and will be based in our Bangalore office on a hybrid schedule. This is a global, hybrid role requiring flexibility to ensure working hour overlap with both PT and IST time zones for critical meetings and team collaboration. What you’ll do • You’ll have direct reports ranging from entry-level to mid-level engineers and will support their performance and career growth through regular one-on-ones, performance reviews, coaching, and mentoring. • Work closely with leadership and senior engineers to define a 1 to 3-year roadmap & vision for the team. • Consistently work with your direct reports to support their career growth. • Assist in evaluating technical design & architecture documents and proposals on an ongoing basis, in anticipation of increased scale and ever-evolving technology to meet the demands of rapidly growing business needs. • Work with geographically distributed peers including engineering managers, technical leaders, product managers, designers, support engineers, and other stakeholders, in order to align on engineering-wide priorities. • Own large projects end-to-end including requirements gathering, planning, resource allocation, and sometimes execution. • Drive effective engineering processes and policies. • Scale the team by recruiting candidates from diverse backgrounds. • Get hands-on when necessary and assist with writing code, providing feedback on technical implementations & conducting architectural reviews. • Oversee the entire lifecycle of our internal AI tools—from initial design and architecture to successful deployment and adoption—ensuring they meet the needs of all Dialpad business units. Skills you’ll bring • 2+ years of experience leading a high-performing team of engineers, including managing and shipping cross-functional or multi-team projects. • 10+ years of professional experience as an engineer or engineering leader. • Experience with the development of performant, scalable customer-facing applications. • Hiring & interviewing skills. • Onboarding & mentorship experience. Why Join Dialpad • Work at the center of the AI transformation in business communications • Build and ship agentic AI products that are redefining how companies operate • Join a team where AI amplifies every employee’s impact • Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.