QA Engineer at Dialpad

About Dialpad Dialpad is the AI-native business communications platform. We unify calling, messaging, meetings, and contact center on a single platform - powered by AI that understands every conversation in real time. More than 70,000 companies around the globe, including WeWork, Asana, NASDAQ, AAA Insurance, COMPASS Realty, Uber, Randstad, and Tractor Supply, rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. We’re now leading the shift to Agentic AI: intelligent agents that don’t just analyze conversations but take action by automating workflows, resolving customer issues, and accelerating revenue in real time. Our DAART initiative (Dialpad Agentic AI in Real Time) is redefining what a communications platform can do. Visit dialpad.com to learn more. Being a Dialer At Dialpad, AI isn’t just a feature; it’s how our teams do their best work every day. We put powerful AI tools in every employee’s hands so they can move faster, think bigger, and achieve more. We believe every conversation matters. And we’ve built the platform that turns those conversations into insight and action, for our customers and ourselves. We look for people who are intensely curious and hold themselves to a high bar. Our ambition is significant, and achieving it requires a team that operates at the highest level. We seek individuals who embody our core traits: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your role The position primarily involves ensuring the quality, functionality, and usability of the Dialpad Application. The responsibilities will include test planning and design, functional testing, automated testing, bug reporting and tracking, collaboration, and communication with the global teams, both internal and cross-functional. In this role, you aren't just "checking boxes"—you are the guardian of the communication flow. You will ensure that every call, SMS, and any interaction captured in Dialpad syncs perfectly with the integrated Salesforce records. Your primary focus will be on ensuring seamless integration between our Salesforce environment and Dialpad. This position requires a hybrid work arrangement, with three days in the office. The role reports to the Manager of Quality Assurance, who is located in Bangalore. What you’ll do • Integration Testing: Execute end-to-end testing of the Dialpad CTI (Computer Telephony Integration) within Salesforce, including Lightning Experience and Classic mode. • Functional Verification: Validate core CCaaS features such as click-to-dial, automatic/customized call logging, SMS syncing, Powerdialer, Omni Channel and High Velocity Sales • Data Integrity: Ensure that call recordings, transcripts, and disposition codes are accurately written to the correct Salesforce Objects (Accounts, Contacts, Leads, and Cases). • Regression Testing: Maintain a robust regression suite to ensure Salesforce seasonal releases or Dialpad updates don't break existing workflows. • Defect Management: Identify, document, and track bugs in Jira. Work closely with developers to reproduce complex edge cases related to API timeouts or sync delays. • Automation Growth: Assist in transitioning manual test cases into automated scripts (using tools like Selenium, Playwright, or Provar) to increase efficiency. Skills you’ll bring • 4 to 6 years of qualitative Work Experience in Web Testing with BS in Software Engineering, Computer Science or any other related field • Strong technical competency and experience with desktop applications and understanding of the functional testing aspects • Domain Knowledge: Solid understanding of CCaaS or UCaaS platforms (specifically Dialpad, Talkdesk, or 8x8). • Salesforce Proficiency: Familiarity with Salesforce Objects, Page Layouts, and how CTI Softphones interact with the browser. • Technical Aptitude: * Experience testing REST APIs (Postman/Insomnia). • Ability to read Salesforce debug logs or browser console logs to identify integration failures. • Experience in VoIP, Telecommunication Systems, and Communication technologies would be an added advantage. Why Join Dialpad • Work at the center of the AI transformation in business communications • Build and ship agentic AI products that are redefining how companies operate • Join a team where AI amplifies every employee’s impact • Competitive salary, comprehensive benefits, and real opportunities for growth We believe in investing in our people. Dialpad offers competitive benefits and perks, cutting-edge AI tools, and a robust training program that help you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, repeatedly recognized as a Great Place to Work, ensures that every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and possess the fundamental traits, drive, and strong ambition we seek, but your experience doesn’t meet every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating a community of inclusion and an environment free from discrimination or harassment.