Sr. Software Engineer (Tel Cloud) at Dialpad

About Dialpad Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. More than 50,000 companies around the globe — including Netflix, RE/MAX, Uber, Randstad, and Tractor Supply — rely on Dialpad to build stronger customer connections using real-time, AI-driven insights. Visit dialpad.com to learn more. Being a Dialer At Dialpad, you’ll be part of a collaborative team working toward our shared mission of making our customers and their employees wildly successful. We believe that every conversation matters, and we're elevating each one with a platform that drives real-time insights and automation for our customers. We thrive on continuous evolution, where every employee leverages industry-leading AI to constantly refine our platform and our own skills. We seek individuals who not only meet our high standards but go beyond them. Our ambition is significant, and achieving it requires a team that operates at the highest level. We look for individuals who are not just ambitious but who also possess the traits that are fundamental to our success: Scrappy, Curious, Optimistic, Persistent, and Empathetic. Your Role As a Sr. Software Engineer in Tel Cloud, you will own the components that power our global communications systems. You will work on features like call routing, SMS/MMS messaging, spam detection, fraud detection, fleet deployments, porting, and number management, ensuring our platform remains scalable, reliable, and trustworthy. This position reports to an Engineering Manager in the Telephony Platform team. We don’t mind if you come from a different engineering background or haven’t worked in communications before. Just be excited to learn, contribute to the team, and build a fast, reliable, elegant product that delights our customers. What you’ll do • Design data models for heavy concurrency and real-time performance, ensuring sub-second latency for global call routing. • Test and tune service scaling to ensure we always have capacity available to service our customers’ real-time communications. • Build monitors and alerts to maintain high reliability and observability. • Participate in releases and on-call rotations, driving operational excellence for the team's platform components. • Design, write, and deploy features used by Dialpad engineering teams to communicate with carriers and third-party communication services. • Strategize and drive the roadmap for cross-team platform initiatives. • Serve as a champion, coach, and mentor to more junior engineers, promoting a culture of ownership and craftsmanship. Skills you’ll bring • Bachelor's degree in Computer Science or equivalent practical experience. • 5+ years of SaaS professional experience maintaining large-scale production backend systems. • Demonstrated proficiency in coding with AI agents to accelerate development and improve code quality. • Deep expertise in Python/Java/C and at least one cloud-native architecture (e.g., GCP). • Familiarity with async and MapReduce design patterns, as well as NoSQL databases, distributed caches, and large-scale data lakes. • Experience in profiling and optimizing backend code for low-latency requirements (p50/p90 metrics). • A strong sense of urgency, personal agency, and customer empathy. • Passion for data-driven decisions, building resilient systems, and solving classes of problems. Our tech stack • Backend: Python, Google Cloud Platform, Cloud Run / k8s, Datastore, Redis, ElasticSearch, BigQuery, Google Cloud Pub/Sub. • Frontend: Angular / Bootstrap. For exceptional talent based in British Columbia, Canada the target base salary range for this position is posted below. Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the target range for new hire salaries for the position. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in British Columbia role postings reflect the base salary only, and do not include bonus, equity, or benefits. British Columbia, Canada Salary Range$168,000—$194,250 CADWe believe in investing in our people. Dialpad offers competitive benefits and perks, alongside a robust training program that helps you reach your full potential. We have designed our offices to be inclusive, offering a vibrant environment to cultivate collaboration and connection. Our exceptional culture, recognized repeatedly as a certified Great Place to Work, ensures every employee feels valued and empowered to contribute to our collective success. Don’t meet every single requirement? If you’re excited about this role and you possess the fundamental traits, the drive, and strong ambition we seek, but your experience doesn’t satisfy every qualification, we encourage you to apply. Dialpad is an equal-opportunity employer. We are dedicated to creating an inclusive environment, free of discrimination and harassment.