Technical Support Engineer at didomi

<div> <p>Our Technical Support Engineer team is looking for a new teammate to help our customers and address their diverse technical questions.</p> <p>We're more specifically looking for an awesome team member to work full time from our Paris office (France) or anywhere remotely in Europe.</p> <p>When Didomi customers have questions, they reach out to us via email and we help as quickly and as amazingly as we can. You will collaborate with cross-functional teams to resolve issues, provide feedback and contribute to improve our solutions.</p> <p>The responsibilities are as follows:</p> </div> Help customers and investigate • Help our customers with their setup requests about our different products: Consent Management Platform, Preference Management Platform, Integrations, API… • Troubleshoot, reproduce issue and escalate if needed, then follow-up closely with our Engineering team to take part in the fix, test and reach back to our customers Provide feedback internally • Provide feedback on product features • Qualify feature requests • Assist in prioritizing the bug backlog Help internally with technical requests • Contribute to both internal and external documentation • Train and support Didomi's customer-facing and internal teams • Propose and contribute to various projects aimed at improving our operations and customer experiences.; This can include automations, extensions, app samples etc. Your profile • Degree in Computer Science or equivalent training (e.g bootcamp.) • Understanding of how websites and web applications work • A couple of years of experience as a Technical Support Engineer, Technical Account Manager or Solution Engineer • Very good English & French level both written and spoken • Javascript understanding and knowledge of front stacks (bonus points if you're an expert) • Familiarity with the tech, media or e-commerce industry • Problem solving skills, capacity to explore every options and figuring out workarounds Bonus(es) • Exposure to a mobile app programming language like Java, Objective-C, Kotlin or Swift • Ability to understand the stakes that come from collecting data to analyze it (Google Analytics) • Familiarity with the ad tech industry or publishers pain points when it comes to advertizing • API and/ or Cloud Buckets connoisseur • SaaS experience • GDPR and data privacy sensitivity Recruitment process • HR call • Technical Test • Interview with our Technical Support Engineer Lead • A set of 1:1 30-minute calls with the team members and our CEO