Customer Success Manager at disher

Customer Success Manager - Remote   DISHER is currently partnering with a global leader in innovative supply chain solutions on their Customer Success Manager opportunity. In this role, you will serve as a strategic advisor to a portfolio of enterprise customers ($5M+ ARR). You will help customers maximize business outcomes through data-driven insights, proactive success planning, and operational optimization across complex service supply chains.   This role is a combination of executive relationship management, operational consulting, and value realization. You will partner cross-functionally with Product, Operations, and Account Management teams to drive measurable customer outcomes while helping scale their enterprise Customer Success strategy and best practices.   What it's like to work here:   This organization empowers high-performance teams to solve complex global challenges through creativity, partnership, and technology. Employees enjoy a supportive, collaborative environment where initiative and growth are celebrated. With a focus on work-life balance and professional development, this company provides meaningful opportunities for technical and personal advancement in a truly global workplace. What you will get to do: • Build trusted relationships with executive and operational stakeholders. • Understand customer business priorities, operational goals, and supply chain challenges. • Lead strategic business reviews focused on outcomes, optimization opportunities, and risk mitigation. • Guide customers toward proactive, analytics-driven operational decision-making. • Partner with Account Management on retention and growth strategies. • Support onboarding, adoption, and long-term customer success. • Analyze operational and service data to identify trends, risks, and improvement opportunities. • Translate analytics into actionable business recommendations. • Develop customer success plans tied to measurable business impact. • Deliver executive-ready presentations and performance reviews. • Contribute to customer success playbooks, health scoring, and engagement frameworks. • Share customer insights to help improve products and customer experience. What will make you successful: • Bachelors degree in Business, Marketing, Communications, or a related field. • Experience managing complex enterprise customer relationships. • Strong executive communication and stakeholder management skills. • Ability to influence across highly matrixed organizations. • Ability to analyze operational data and identify optimization opportunities. • Strong business and financial acumen. • Experience building customer success plans or scalable engagement frameworks. • Experience in supply chain, logistics, enterprise SaaS, or similarly complex operational environments. • Willingness to travel up to 25% of the time. • Must have the current and continuing right to work in the United States of America without restrictions or expirations.