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Mid LevelFull-timeRust
Salary Range
COP 3,000,000 - COP 3,800,000 /month
Intake Specialist with Medical Records Experience
Job description: We are seeking a highly organized and compassionate Bilingual Intake Specialist (Spanish/English) to serve as the first point of contact for prospective clients in a fastpaced personal injury law firm. This role is critical in delivering exceptional client service, gathering key case information, and ensuring qualified leads are efficiently onboarded. The ideal candidate is personable, detail-oriented, and experienced in handling highvolume inbound and outbound communications, with a strong ability to build trust with clients during stressful situations.
Shift: Weekdays (Night Coverage) 6:00 PM – 3:00 AM 11:00 PM – 8:00 AM Weekend Coverage 8:00 AM – 5:00 PM 3:00 PM – 11:00 PM 11:00 PM – 8:00 AM PST
Responsabilities: Answer inbound calls, web inquiries, and chat requests from potential clients in both English and Spanish · Conduct initial client screenings to determine case eligibility (auto accidents, slip & fall, premises liability, etc.) · Accurately gather and document detailed case information into the firm’s CRM/case management system · Clearly explain the intake process, next steps, and required documentation to clients · Schedule consultations and retainers with attorneys or case managers · Follow up with prospective clients to secure signed agreements and required information · Maintain strict confidentiality and compliance with legal and ethical standards · Provide empathetic, professional communication to clients experiencing distress or injury · Collaborate with attorneys and case staff to ensure smooth case handoff · Meet or exceed daily/weekly intake and conversion metrics
#SolvoGlobal
#LI-PROMOTED
#LI-Remote
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About Distro
Distro is a technology company specializing in digital distribution and content delivery solutions. Operating at the intersection of media and technology, the company provides platforms and services that enable creators, publishers, and businesses to efficiently distribute their digital content to global audiences. While the exact founding date and location are not specified, the name "Distro" suggests a focus on distribution, and the ".io" domain indicates a modern, tech-forward approach, likely targeting the digital and software industries. The company's mission is to streamline the complexities of content distribution, making it accessible and scalable for clients of all sizes. Distro's main products and services include a robust content delivery network (CDN), digital rights management (DRM) solutions, and analytics tools that help clients optimize their distribution strategies. Key features of their platform include high-speed content delivery, secure streaming, and real-time performance monitoring, ensuring that clients can reach their audiences with minimal latency and maximum reliability. The company primarily targets media companies, streaming services, e-learning platforms, and enterprises that require efficient and secure distribution of digital assets. By offering customizable solutions, Distro caters to both small-scale creators and large organizations with complex distribution needs. Distro has established itself as a trusted partner in the digital distribution space, recognized for its innovative technology and customer-centric approach. The company's platform has been instrumental in helping clients expand their global reach while maintaining high standards of security and performance. With a growing client base and a reputation for reliability, Distro continues to differentiate itself through its commitment to cutting-edge solutions and seamless user experiences, positioning itself as a leader in the evolving landscape of digital content distribution.
