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Mid LevelFull-timeRust
Salary Range
$1 - $2 /month
We are seeking a Customer Success Associate to serve as the primary point of contact for a global client portfolio, ensuring customers realize the full value of a fast‑growing SaaS platform. This is a high‑impact, fast‑paced role that requires critical thinking, empathy, and exceptionally clear communication. Perfect English fluency is non‑negotiable, as you will support international clients and lead high‑stakes conversations.
Key Responsibilities Portfolio Management
Act as a trusted advisor for enterprise and mid‑market accounts. Build strong, long‑term client relationships.
Retention & Expansion
Drive customer retention and identify opportunities to expand services within existing accounts.
Technical Onboarding
Guide clients through technical onboarding and platform setup. Ensure seamless integration with existing HR technology stacks.
Proactive Problem Solving
Anticipate client needs and resolve potential issues before they impact the user experience.
Strategic Communication
Deliver clear, professional, and supportive written and verbal communication. Guide clients through platform updates and workflow optimizations.
Customer Feedback Loop
Partner with product and engineering teams to translate customer insights into platform improvements.
Skills & Qualifications
Minimum 2 years of experience in Customer Success or Account Management. Background in HR Technology, Recruitment, or Staffing is a strong plus. Familiarity with Applicant Tracking Systems (ATS) and modern hiring workflows. Exceptional English fluency — ability to lead complex meetings and draft professional documentation with precision. Tech‑savvy with strong troubleshooting skills. Highly organized and comfortable working independently in a remote, fast‑paced environment. Strong critical thinking, empathy, and customer‑centric mindset.
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About Distro
Distro is a technology company specializing in digital distribution and content delivery solutions. Operating at the intersection of media and technology, the company provides platforms and services that enable creators, publishers, and businesses to efficiently distribute their digital content to global audiences. While the exact founding date and location are not specified, the name "Distro" suggests a focus on distribution, and the ".io" domain indicates a modern, tech-forward approach, likely targeting the digital and software industries. The company's mission is to streamline the complexities of content distribution, making it accessible and scalable for clients of all sizes. Distro's main products and services include a robust content delivery network (CDN), digital rights management (DRM) solutions, and analytics tools that help clients optimize their distribution strategies. Key features of their platform include high-speed content delivery, secure streaming, and real-time performance monitoring, ensuring that clients can reach their audiences with minimal latency and maximum reliability. The company primarily targets media companies, streaming services, e-learning platforms, and enterprises that require efficient and secure distribution of digital assets. By offering customizable solutions, Distro caters to both small-scale creators and large organizations with complex distribution needs. Distro has established itself as a trusted partner in the digital distribution space, recognized for its innovative technology and customer-centric approach. The company's platform has been instrumental in helping clients expand their global reach while maintaining high standards of security and performance. With a growing client base and a reputation for reliability, Distro continues to differentiate itself through its commitment to cutting-edge solutions and seamless user experiences, positioning itself as a leader in the evolving landscape of digital content distribution.
