Product Owner - User Management at Docebo

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. ABOUT THE OPPORTUNITY: THE ADVENTURE AHEAD 🚀 As our Product Owner (User Management), you will play a key role in turning product strategy into reliable, usable, and performant product experiences for Docebo customers and internal teams. Operating within a single cross-functional squad, this role owns the tactical execution for everything connected to User management in the platform with a focus on operational and engineering-centric domains that may not directly generate revenue, but are essential for scale, reliability, and adoption of our core and strategic products. This is a hands-on role ideal for someone who is analytical, detail-oriented, and passionate about building robust, easy-to-use capabilities that other teams and products rely on. THE DAY-TO-DAY 🗓️ - Command the Backlog: Own and prioritize the squad backlog for User Management, Authentication, and Privacy, ensuring alignment with the broader product roadmap. - Engineer the Requirements: Translate complex problems into clear user stories, functional specifications, and acceptance criteria for Engineering and QA. - Drive Predictable Delivery: Partner with Engineering leads to scope work, sequence increments, and balance new features with technical debt. - Optimize Feature Adoption: Define success metrics and review product analytics to understand how admins and learners interact with your features. - Safeguard Platform Reliability: Track error rates and response times to address regressions, incidents, and performance hotspots in your domain. - Act as Technical Point-of-Contact: Triage issues for Support and internal teams, clarifying behavior and translating recurring problems into backlog items. - Orchestrate Release Readiness: Coordinate documentation, enablement, and incremental rollout plans with Group Product Managers and cross-functional partners. - Fuel Product Discovery: Participate in problem framing and validate assumptions via prototypes and targeted customer conversations. YOUR SUPERPOWERS ⚡ - SaaS Product Experience: You bring 4+ years of experience in product, technical, or operations roles, specifically building or supporting digital products. Previous experience in LMS (Learning Management Systems) is considered a plus. - Technical Fluency: You have advanced knowledge of industry-standard Single Sign-On (SSO) mechanisms and authentication protocols (e.g., SAML 2.0, OAuth 2.0, OpenID Connect), along with a strong understanding of best-in-class market solutions and identity providers to ensure scalable, secure, and standardized SSO integrations across a broad SaaS ecosystem. - Execution-Focused Ownership: You take full responsibility for the health of your product area, tracking metrics and ensuring changes land successfully. - Stakeholder Empathy: You understand and represent the needs of admins, learners, and internal support teams when making day-to-day product decisions. - Analytical Decision-Making: You are comfortable defining measurable outcomes and using data alongside qualitative input to refine the backlog. - Structured Communication: You excel at explaining complex technical behaviors and edge cases clearly to both Engineering and non-technical stakeholders. - Systems Thinking: You have a high attention to detail regarding error handling and understand how changes impact adjacent features and workflows. - Agile Collaboration: You thrive in cross-functional squads and are comfortable working with globally distributed teams across multiple time zones. OUR TOTAL REWARDS PHILOSOPHY 🎉 Recognizing and rewarding the outcomes and behaviours that shape the future of learning. Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. - Fri-Yay: Kick off your weekends early with 4:30 PM Fridays (eligible employees only). - Swag Central: Look fresh with your new-hire swag and enjoy access to our internal swag store to stay branded year-round. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO [Upgrade to PRO to see link] been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Apply today! Docebo is an Equal Employment Opportunity employer [Upgrade to PRO to see link] We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to [Upgrade to PRO to see contact]. The email should also include the position you’re interested in.