Senior Customer Success Manager, DACH at Docebo

Artificial Intelligence. Actual Impact. At Docebo, we’re using AI to change how people learn at work—and we mean actually change it. We’re an AI-powered learning platform that helps organizations create, deliver, and manage training all in one place. But our real mission goes deeper: we help teams move faster, work smarter, and focus on the work that truly matters. Our platform is built with intelligent, time-saving tools that personalize learning, eliminate busywork, and turn training from a checkbox into a superpower. The result? Better experiences for learners and real results for businesses. We’re shaping the future of learning with a team that isn’t afraid to challenge the status quo. If you're excited by the idea of using AI to make work-life better for real people–you’ll feel right at home here. And it’s not just what we build, it’s how we show up. At Docebo, our values aren’t just posters on the wall—they guide how we work every day. We call it the Docebo Heart: trust by default, assume positive intent, and create space for different perspectives to thrive. So… what are you waiting for? Join 900+ Docebians around the world and help us reinvent the way people learn, because learning never stops. 🏔️ THE ADVENTURE AHEAD As our Senior Customer Success Manager for the DACH region, you are the ultimate champion for our German-speaking users, transforming standard business relationships into "raving fan" partnerships across Germany, Austria, and Switzerland. You will use a blend of curiosity, empathy, and innovative thinking to help global brands crush their learning goals and see massive value from our platform. This is your chance to be a consultative visionary, navigating the intersection of technology and human potential to ensure our customers don't just succeed—they thrive.   ⚡ THE DAY-TO-DAY - Lead the Charge: Own the entire customer retention strategy for the DACH market by proactively reducing churn, driving deep product adoption, and skyrocketing satisfaction scores. - Architect Success: Act as a trusted advisor, educating and inspiring customers with industry best practices and creative solutions to their most complex business problems. - Master the Platform: Become a certified pro at our technology, effortlessly demonstrating new features and configuring the product to meet high-level presentation needs. - Engineer Outcomes: Partner with customers to define, track, and crush their success KPIs throughout every single phase of their journey with Docebo. - Mitigate the Risk: Use your keen eye for detail to identify potential roadblocks early, implementing swift strategies to ensure a smooth, risk-free customer experience. - Cultivate Champions: Turn satisfied users into vocal brand advocates who are excited to participate in marketing initiatives and share their success stories. - Collaborate for Growth: Work cross-functionally with Sales, Product, and Marketing to identify up-sell opportunities and ensure the "Docebo Heart" is felt at every touchpoint.   💪 YOUR SUPERPOWERS - SaaS Navigator: You bring a proven track record of managing a renewable book of business within the SaaS world, specifically within the e-learning or L&D industry. - Bilingual Connector: You are professionally fluent in both German and English, possessing the ability to navigate complex business discussions and build deep rapport in both languages. - Consultative Genius: You use a mix of logic, data analysis, and wisdom to make sound decisions and provide innovative solutions that exceed customer expectations. - Tech-Savvy Specialist: You have a solid grasp of enterprise systems (SSO, CRM, ERP, HRIS) and a foundational understanding of HTML, CSS, and Javascript. - Empathy Warrior: You possess the unique ability to balance high-level business objectives with deep human empathy, building unbreakable rapport with your stakeholders. - Communication Powerhouse: You are an expert at delivering technical presentations and explaining complex products in an upbeat, engaging, and persuasive manner. - Data Translator: You don't just look at numbers; you analyze usage metrics and data to drive meaningful conversations and strategic objectives. OUR HYBRID WORK PHILOSOPHY 🤝 Great work can happen anywhere but coming together helps us go further. Our team spends three days a week in the office (Tuesday-Thursday) to collaborate, solve problems, and learn from each other. With flexibility the rest of the week, it’s a balance designed to help everyone do their best work and keep growing. OUR TOTAL REWARDS PHILOSOPHY 🎉 Our Total Rewards Philosophy centers around three core areas to reward and care for our People: - Rewarding Impact: We lead with competitive pay to reward the impact, skills and traits that fuel our success. - Fostering Holistic Wellbeing: We care deeply about and invest in the whole person with programs that support our people’s physical, mental, and financial well-being. - Empowering Our Talent Culture: We build a culture of trust and empowerment by designing our rewards and benefits with transparency, equity, and flexibility, enabling our people to do their best work and stay for the long haul. OUR PROMISE TO YOU 😍 - Financial Wellness: Own a piece of Docebo through our Employee Share Purchase Plan (ESPP) at a 15% discount, plus a competitive compensation package. - Your Well-Being, Covered: You’ll get access to health benefits, so you can get the care you need when you need it. - Rest, Relax, Repeat: Rest and recharge with paid vacation days, two company-wide Docebo Days, floating holidays for cultural celebrations, and your birthday off! - Family First: We provide coverage offering you time with your little one(s) so you can soak up all those precious moments. Fun fact: we had 30 Docebian babies join the family in 2025! - Connections That Count: Connect with global communities through our Employee Resource Groups (including PRIDE, DWA, BIDOC, and Green Ambassadors) and company-wide events that keep the fun rolling all year long. ABOUT DOCEBO 💙 At Docebo, we create seamless, AI-powered learning experiences for over 3,000 customers worldwide. We have successfully achieved two IPOs (TSX: DCBO & NASDAQ: DCBO [Upgrade to PRO to see link] been recognized as a top SaaS e-learning solution, and are growing exponentially in the process. We're a global company, with office across North America, EMEA, APAC, and beyond. Our team is guided by six core values—Innovation, Simplicity, Accountability, Togetherness, Curiosity, and Impact—that shape everything we do. If this resonates with you, now is the perfect time to join one of the fastest-growing learning technology companies in the world. Docebo is an Equal Employment Opportunity employer [Upgrade to PRO to see link] We are committed to diversity and inclusion in our workforce. All qualified applicants and employees will receive consideration for employment regardless of their race, colour, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, citizenship status, age, disability, genetic information, or any other category protected under applicable law. As a federal contractor, Docebo is committed to the principles of affirmative action and equal employment opportunity for protected veterans and individuals with disabilities. Docebo does not discriminate because of protected veteran status or on the basis of disability, and Docebo takes affirmative action to employ and advance in employment qualified protected veterans and individuals with disabilities. Any individuals requiring a reasonable accommodation or would like to voluntarily disclose a disability or protected veteran status to assist with their employment application should send an e-mail to [Upgrade to PRO to see contact]. 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