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Mid LevelFull-timeGitAI
Salary Range
$26,520 - $35,880 /year
This salary is estimated based on similar roles. The actual salary may vary.
Cosa farai come Customer Success Specialist B2C 
Sarai il punto di riferimento per il portafoglio clienti assegnato, con l’obiettivo di migliorare la loro esperienza con i nostri prodotti digitali. Ecco come contribuirai:
• Rappresenterai MioDottore come consulente dedicato, offrendo supporto e soluzioni efficaci ai clienti.
• Favorirai la fidelizzazione dei clienti: attraverso interventi mirati, potenzierai la loro soddisfazione riducendo il rischio di churn
• Promuoverai l’uso corretto dei nostri prodotti offrendo una consulenza ad hoc, rispondendo alle esigenze dei clienti con proposte su misura.
• Incrementerai le opportunità di business, individuando le necessità e presentando soluzioni aggiuntive.
• Identificherai e comunicherai eventuali problematiche al nostro team prodotto contribuendo al miglioramento continuo dei nostri servizi.
• Collaborerai con diversi team interni (prodotto, marketing, customer experience) per migliorare la customer satisfaction.
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About Docplanner
Docplanner is a leading technology company in the healthcare industry, specializing in the development of digital solutions to streamline medical practice management. Founded with the vision to transform how healthcare providers operate, the company has established itself as a key player in the medical technology sector, offering innovative tools that enhance patient care and administrative efficiency. Headquartered in Poland, Docplanner has expanded its reach globally, serving healthcare professionals and institutions across multiple countries. The company’s main products include a suite of online scheduling and practice management tools designed to simplify appointment booking, patient communication, and administrative tasks. Key features such as automated reminders, integrated calendars, and secure messaging systems help medical practices reduce no-shows, improve patient satisfaction, and optimize workflow. Docplanner’s solutions cater to a diverse audience, including doctors, clinics, and hospitals, with tailored platforms for various medical specialties. By focusing on user-friendly interfaces and data security, the company ensures that healthcare providers can deliver high-quality care while minimizing operational burdens. Docplanner has achieved significant recognition in the healthcare technology space, being named one of the world’s most innovative companies by Fast Company. Its market position is strengthened by a strong commitment to continuous improvement, with regular updates and new features based on user feedback. The company’s unique value proposition lies in its ability to bridge the gap between technology and healthcare, offering scalable solutions that adapt to the evolving needs of modern medical practices while maintaining a patient-centric approach.
