Global Customer Success Program Manager (Remote Friendly within Spain) at Docplanner

How will you make an impact? As our organization continues to scale and evolve, we need strong operational excellence to ensure our teams deliver maximum value efficiently. We're looking for an experienced Program Manager to establish and maintain robust project management processes that will drive accountability, optimize delivery, and strengthen stakeholder relationships across our growing portfolio of initiatives. In this role, you are contributing by… Project Management & Operational Excellence: • Managing and structuring team workload effectively (we use Jira as a tool) • Establishing clear project tracking systems and maintaining visibility across all active initiatives • Creating standardized processes for project intake, prioritization, and delivery managementRisk Management & Delivery Assurance: • Proactively following up with team members and identifying dependencies to surface potential delivery risks • Implementing early warning systems and mitigation strategies to ensure on-time delivery • Maintaining regular communication cadence with all stakeholders to track progress and resolve blockersStakeholder Management & Requirements Analysis: • Receiving and evaluating requests from stakeholders, challenging business assumptions before adding items to the backlog • Acting as a bridge between business stakeholders and delivery teams to ensure clear requirements and realistic expectations • Facilitating effective communication and managing expectations across all organizational levels • Acting as PMO for strategic bets within the CCO organization, ensuring visibility and progress reporting to the COO officeCapacity Planning & Prioritization: • Running bi-weekly prioritization meetings with the team based on capacity planning and skills assessment • Developing and maintaining team capacity models to optimize resource allocation • Balancing competing priorities while ensuring strategic alignment and team sustainabilityValue Realization & Continuous Improvement: • Following up with stakeholders post-implementation to measure and ensure value capture from delivered initiatives • Establishing metrics and KPIs to track initiative success and team performance • Driving continuous improvement in processes and delivery methodologies