IT Support Specialist - Level 2 (x/f/m) at Doctolib

Your Impact We are looking for an IT Support Specialist to join the IT Operations team at Doctolib. Your mission will be to enable 3,000+ Doctolib employees across Europe to work efficiently with the right tools, environments, and systems. You will provide Level 2 IT support, solve complex technical issues, and proactively improve our IT infrastructure, directly contributing to the productivity and satisfaction of teams building solutions that serve 90 million patients and 420,000 health professionals. Working in the IT team at Doctolib means ensuring our teams have seamless access to the technology they need to improve the daily lives of care teams and patients. What you'll do Your responsibilities include but are not limited to: • Provide Level 2 IT support for incidents escalated by the Service Desk, working closely with them to resolve issues in a timely manner with a focus on user satisfaction • Collaborate remotely with international IT teams and technical squads to troubleshoot and resolve complex technical issues • Manage and troubleshoot our core systems including MS Azure AD, Intune, Google Workspace, Cisco Meraki network infrastructure, Zoom, and Google Meet • Document resolution processes and maintain up-to-date incident and known problems documentation • Proactively identify recurring incidents and propose automation or process improvements to enhance user satisfaction thanks to AI • Carry out onboarding and offboarding tasks in accordance with procedures and Service Level Objectives • Participate in IT equipment qualification and testing of new applications Who you are Before you read on: if you don't have the exact profile described below, but you feel this job description matches your skill set, we still encourage you to apply. You'll be a great fit if you: • You have a BA (Hons), BTS, or equivalent IT-oriented degree • You have 2+ years of experience in an IT support position • You have hands-on experience with MS Azure AD, Intune, Google Workspace, and network troubleshooting (Cisco Meraki) • You are a true "solution maker" with strong initiative and problem-solving skills • You are fluent in English (required for collaborating with international teams) It would be fantastic if you: • You have experience managing and troubleshooting events and meeting rooms (Zoom, Google Meet) • You have contributed to IT projects and process improvement initiatives • You are organized, autonomous, and have excellent communication skills with both technical and non-technical stakeholders What we offer • A Deutschlandticket (Germany-wide public transport pass) fully paid for by Doctolib • 28 vacation days + 1 additional day for each full calendar year of employment (up to a maximum of 30 days) • Work from abroad for up to 10 days per year thanks to our flexibility days policy • Company health insurance with great supplementary benefits through our partner Allianz • Company pension scheme (bAV) through Allianz with an employer subsidy of 40% (15% within the probationary period) • The Doctolib Parent Care program, which includes one month additional parental leave and much more • Free mental health and coaching services through our partner Moka.care • Subsidized sports membership through our partner Urban Sports Club • A flexible workplace policy offering both hybrid and office-based mode • Alongside healthy snacks and our regular breakfast buffet, we provide a subsidized meal benefit • For caregivers and workers with disabilities, a package including an adaptation of the remote policy, extra days off for medical reasons, and psychological support • Relocation support in case of international mobility Our interview process • Recruiter Interview • Hiring Manager Interview • Technical Assessment • Behavioral Interview • At least one reference check We want your experience to be clear, respectful, and transparent. Learn more about our hiring process on our candidate experience page. Job details • Permanent position • Full-time • Location: Berlin, Germany • Start date: as soon as possible We welcome everyone At Doctolib, we are committed to improving access to healthcare for everyone. This translates into our recruitment process. We evaluate candidates based solely on qualifications and motivation, without any form of discrimination. The more diverse ideas are heard, the more our product will truly improve healthcare for all. You are welcome to apply to Doctolib, regardless of your gender, religion, age, sexual orientation, ethnicity, or disability. To ensure equal opportunities, we invite you to exclude personal information (e.g., pictures, age) from your applications. If you require any accommodation, please let us know for support during the hiring process. Join us in building the healthcare we all dream of! Your data privacy All information provided is processed by Doctolib for application management. For data processing details, click here. Please contact hr.dataprivacy(at)doctolib.com for inquiries or to exercise your rights.