IT Support Specialist - Armenia at Doitintl

Location Our IT Support Specialist will be an integral part of the global IT team. This role will be based remotely, in Israel (full-time employee) or in Eastern Europe (contractors). Who We Are DoiT is a global technology company that works with cloud-driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well-architected and scalable state - from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency. With decades of multicloud experience, we have specializations in Kubernetes, GenAI, CloudOps, and more. An award-winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide. The Opportunity We are seeking an IT Support Specialist to join our IT Operations team, reporting directly to the Head of IT Operations. You will work alongside a small, globally distributed team to deliver day-to-day IT support across all time zones. Your primary focus will be on providing responsive, high-quality support for employee onboarding and offboarding, device management, system access requests, and general IT troubleshooting. This role blends hands-on support with the opportunity to contribute to process improvement and project work as capacity allows. Responsibilities Onboarding and Offboarding • Manage the end-to-end onboarding and offboarding process for employees, including provisioning and deprovisioning of accounts, devices, and system access. • Coordinate with People Operations (Rippling) to ensure seamless new hire setup and timely offboarding execution. • Process device registration requests and ensure compliance with MDM enrollment requirements. Device Management • Oversee provisioning, configuration, and management of company laptops, with a strong emphasis on Mac and familiarity with Windows machines. • Manage global IT inventory, vendor relationships for hardware ordering, and handle shipping of new devices, repairs, and retrievals. • Deploy and manage MDM solutions (e.g., Kandji), overseeing daily tasks and ensuring endpoint compliance. Technical Support • Provide troubleshooting and end-user support for tools including Google Workspace, Jira, Confluence, Slack, 1Password, and Rippling. • Handle system access requests, device access approvals, and password/2FA support. • Set up and coordinate repairs and replacements of hardware, including shipping logistics and interim solutions. Compliance and Security Support • Partner with the InfoSec team to support SOC 2 and ISO 27001 audits and ensure endpoint security compliance. • Monitor laptop activity and assist with deployment and management of security tools. Documentation and Reporting • Maintain comprehensive documentation of IT processes and support workflows in Confluence and Jira. • Track and report on ticket volume, resolution times, and support trends. Qualifications • 1–3 years of experience in IT support, helpdesk, or systems administration. • Experience with Google Workspace administration and MDM solutions. • Proficiency in Google Workspace and Jira/Confluence administration. • Solid understanding of device management, MDM solutions, and endpoint security, with strong Mac support skills. • Fully fluent in English with excellent verbal and written communication • Strong customer service orientation with a patient, helpful demeanor. • Ability to work independently, manage time efficiently, and prioritize tasks effectively in a remote setting. • Detail-oriented, organized, and capable of problem-solving under minimal supervision. Bonus Points • Experience in a remote-first or globally distributed technology company. • Familiarity with identity providers, SSO, and SaaS application provisioning. Are you a Do’er? Be your truest self. Work on your terms. Make a difference. We are home to a global team of incredible talent who work remotely and have the flexibility to have a schedule that balances your work and home life. We embrace and support leveling up your skills professionally and personally. What does being a Do’er mean? We’re all about being entrepreneurial, pursuing knowledge, and having fun! Click here to learn more about our core values. Sounds too good to be true? Check out our Glassdoor Page. We thought so too, but we’re here and happy we hit that ‘apply’ button. Full-time employee benefits include: • Unlimited Vacation • Flexible Working Options • Health Insurance • Parental Leave • Employee Stock Option Plan • Home Office Allowance • Professional Development Stipend • Peer Recognition Program Many Do’ers, One Team DoiT unites as Many Do’ers, One Team, where diversity is more than a goal—it's our strength. We actively cultivate an inclusive, equitable workplace, recognizing that each unique perspective enhances our innovation. By celebrating differences, we create an environment where every individual feels valued, contributing to our collective success. #LI-Remote