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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Senior Customer Support Representative supports US Supply Chain Center operations across all time zones by working with franchisees, stores, and supply chain centers from a centralized team at Domino's World Resource Center.
Key Responsibilities
- →Support inbound phone calls
- →Prepare orders in warehouse management system and prepare pertinent reports for loading and production
- →Order processing including processing orders from customers and ensuring accurate ordering to the Supply Chain Centers, completing manual store orders, and manage add on's/change requests
- →Coordinate and share corporate, marketing, and other company information to the stores
- →Maintain filing system for invoices, reports, and other customer-related information
- →Support school lunch orders
- →Maintain credit management for the customer and lead credit review process via SAP/Credit Tracker
- →Manage stock out, stock out communication and redelivery
Requirements
- ✓Must be flexible and available to work either shift: 6:00 AM–2:30 PM or 8:00 AM–4:00 PM
- ✓Sunday-Thursday schedule
- ✓Experience in customer support or supply chain operations
