Account Manager - SMB at Druva

About Druva You won’t just join a company at Druva, you’ll help shape the future of data security at the moment it matters most. We are building a modern standard with our cloud-native solutions, designed to simplify the toughest challenges in cyber resilience for our customers. As the pioneer and market leader in fully managed SaaS data protection, we help organizations secure and recover their data from ransomware, cyberattacks, and operational disruptions without the complexity, cost, or risk of legacy infrastructure. Our momentum is backed by the market: Druva was named a Leader in the 2025 Gartner® Magic Quadrant™ for Backup and Data Protection Platforms, a Leader in the 2025 IDC MarketScape for Cyber-Recovery, and a Leader & Outperformer in the 2025 GigaOm Cloud Data Protection Radar. Even better, customers validate that leadership every day through strong Gartner Peer Insights ratings, standout Net Promoter Scores (NPS), and top willingness-to-recommend results. Visit druva.com and follow us on LinkedIn, X and Facebook. About Role: We are on the hunt for a passionate and hungry SMB Account Manager. This role acts as a key individual contributor on a Sales team that consistently delivers market leading retention rates and expansion through cross-sells & upsells. The team you’ll join is a culmination of individuals who are passionate about customer loyalty committed to bringing the right people together with the intention of securing and growing our revenue. Your ability to drive business processes, manage heavy transaction workloads with keen attention to detail, and build automation into our workflow will enable the team to secure more revenue prior to the subscription expiration date ultimately removing the risk of churn. You are driven, curious, intelligent and deeply passionate about your craft. You will remove barriers to customer retention and collaborate with the broader customer success team to deliver a high value customer experience at time of renewal. This is a demanding role that requires strong passion, priority management and interpersonal skills. What You Will Be Doing • You will own, drive, and lead the renewals process in collaboration with the account team to preserve and enhance customer contracts and relationships • You will actively engage with key decision-makers to identify customer requirements and uncover roadblocks to ensure on-time commitments • You will maintain and report an accurate rolling 90-day forecast of renewals in your territory • You will negotiate and execute renewal contracts that align to customer goals • You will discover and identify upsell/cross-sell opportunities upon contract renewal to maximize customer growth • Develop playbook for renewal engagement maximizing revenue retention • Build an account plan with the respective cross-collaboration teams (Renewals, Customer Success, etc.) to identify areas to expand the account with upsells, cross-sells and multi-product adoption. • Break into new lines of business groups within the defined accounts. • Map Druva solutions to the customer’s unique business and technical requirements to ensure strategic long-term value • Leverage technology alliance partners like AWS and other VAR’s like CDW/SHI etc. to build the account plan and navigate the account. • Create/Manage a sales funnel of opportunities from start-to-finish and track in Salesforce.com • Arranging and helping to conduct initial product demonstrations and presentations • Ongoing account management to ensure customer satisfaction and to drive additional cross-sell/up-sell opportunities What You Should Have • 3+ years of Technical Sales / Customer Success / Account Management experience preferably within an Enterprise SaaS organization • Solid understanding of Enterprise SaaS applications and collaboration technology • Consistent track record of achieving personal and team goals • History of thriving in a rapidly-changing environment • Ability to grow business in a strategic manner, i.e. creating new processes and initiatives • Bachelor degree required Desired Skills And Experience • Data Backup/Data Protection/ Storage or SaaS sales experience • Customer Success/Service background • Formal training in a recognized sales methodology • Prior experience using Salesforce On any given day, you’ll be doing one or all of these things: • Quoting and building the renewal opportunities as well as order forms for the Sales Renewal team. • Work reactively on cancellation requests. • Closing out opportunities by cross-checking paperwork and data to ensure accuracy in Salesforce. • Propose and build processes that will aid in the automation of renewal workflow • Act as liaison between Finance, Sales, and Customers. • Assisting the Billing team with collections. Please Note : This role requires to work with US customers, hence work hours will be 5 pm to 2 am or 6pm to 3am IST.