Business Analyst at dulcedo

dulcedo

Montreal·3d ago

Mid LevelFull-timeReactGit

Salary Range

CA$85,000 - CA$95,000 /year

About the Role

We are looking for a Business Analyst to strengthen the operational backbone of Dulcedo as we continue to grow. This hands-on, execution-driven role involves identifying friction points in complex workflows and turning them into clear, scalable processes.

Key Responsibilities

→Lead process improvement roadmap, from diagnosis to rollout for our departments
→Run discovery across departments to understand how work actually flows and where it breaks
→Map current-state processes and design future-state workflows that reduce friction and improve accountability
→Build SOPs and supporting documentation (templates, checklists, playbooks) so improvements stick
→Translate business needs into clear requirements and actionable implementation plans
→Design and improve reporting visibility (dashboards, operational KPIs, status tracking) for leadership
→Reduce manual work by identifying automation opportunities and simplifying handoffs across teams
→Drive change management: align stakeholders, set adoption plans, and ensure teams actually use what’s built
→Monitor impact post-launch and iterate based on feedback, data, and performance outcomes

Requirements

✓3-5 years of experience in a Business Analyst / Operations Analyst / Process Improvement role where you owned initiatives end-to-end
✓Experience in a process-heavy, cross-functional environment where workflows span multiple teams
✓Strong comfort partnering with Finance/Accounting or operational teams on complex processes
✓Proven ability to map current state to future state and convert findings into real implementation
✓Ability to work with high autonomy, diagnosing problems and executing solutions
✓Strong technical fluency in Power BI, SQL, dashboards, and reporting frameworks
✓CRM/tooling comfort and the ability to think in systems