Loading...
InternFull-timeAWSAI
Salary Range
$33,150 - $44,850 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Senior Product Manager for the Care Internal Tools at EarnIn to help transform the customer support experience and bring our mission to life. This pivotal role is responsible for the holistic strategy of the support ecosystem, focusing on scaling the in-house care platform and modernizing essential internal tools.
Key Responsibilities
- →Maintain a constant pulse on community members to understand their needs and problems
- →Create tight feedback loops with community members to create a deep understanding of Product Issues and the path to resolution
- →Raise the bar for design quality and user experience to make the experience of using Earnin delightful and engaging
- →Lead a cross-functional team of engineers, designers, researchers, and data analysts to build and scale products
- →Define OKRs and set stretch goals for your product and team
- →Establish, monitor, and analyze metrics to track progress toward product goals
- →Leverage user research and data analysis to identify and prioritize new product opportunities
- →Design, develop, and execute features and experiments to rapidly iterate to product success
- →Communicate the product vision, roadmap, and results to your product team, stakeholders, and community members
- →Collaborate with key stakeholders across marketing, risk, customer support, finance, and legal to ship sustainable and compliant products
Requirements
- ✓4+ years of product management at a consumer technology product company
- ✓Strong product/design sense developed by shipping delightful and innovative products
- ✓Strong analytical skills in leveraging data to drive product decisions and improve metrics
- ✓Deep user empathy and experience in building products based on user needs
- ✓Excellent written and verbal communication skills
- ✓Experience with a culture of rapid experimentation to accelerate learning and iteration
- ✓Ability to influence and build alignment between different teams and functions
- ✓Ability to get the job done in a highly constrained space
- ✓Ability to think outside the box to solve complex problems with creative ideas
- ✓Prior experience working on web technologies
