Senior Product Manager - New York at easol

Easol is the operating system for the Experience Commerce market. Our ambition is bold: to become the category leader in a $300bn+ space.   We power professional experience creators with a fully integrated platform that brings together website, booking engine, payments, sales & marketing tools, operations, and data & insight - all underpinned by AI. Easol enables enterprise creators to streamline, scale and transform their businesses through a single, end-to-end system.   Today, we focus on two core verticals: Music, with clients including Coachella, Live Nation and Afro Nation - and Entertainment, with clients including Swingers Crazy Golf and Hijingo. Over the next year, we’ll be deepening our product in each vertical and expanding into new segments.   We’re a fast-growing, well-funded business that has doubled in size in 2025, with a clear pathway to do the same again in 2026. A key pillar of our strategy is building AI-centric workflows directly into the platform, transforming how creators design, sell and operate their experiences.   About the role We’re hiring our third Senior Product Manager to partner with Engineering and Design in architecting the next generation of Easol, to help drive a key next stage of growth.    Within the PM team, you’ll own one of our verticals, and will work together with the wider product team to shape the direction of the platform as a whole. You’ll move quickly between strategic / commercial thinking and hands-on discovery / delivery. To succeed you’ll need to immerse yourself in the world of our creators (our word for clients), and drive multiple initiatives across the platform at once. You’ll turn complex creator needs into scalable workflows, often building and prototyping with AI to test ideas early. The role requires someone with sharp product judgement, creativity, technical curiosity and an entrepreneurial mindset.    We welcome applicants from a variety of backgrounds and experiences, including those who may have taken non-traditional paths into product.   What life as a PM at Easol is really like Working as a Product Manager at Easol is far from a traditional product role. It’s for those who thrive when the work is complex, the expectations are high and the mission is genuinely exciting. For the last three years, we’ve been a small team operating across the entire platform - from the online booking experience, to reporting and payments, to venue operations and everything in between. We lead multiple initiatives at once, some in deep discovery, some in active delivery, and priorities can shift fast as the rapidly-growing market evolves.    We spend real time with creators: on calls, on-site at their experiences, in sales pitches and in service reviews. We’re constantly refining and expanding our view of “what an incredible creator experience” means, and we ship relentlessly towards it. We improvise when we have to, challenge each other constantly, and default to action over process. This is not a 9-to-5 role, but a place for people that are excited to come to work and get stuck in, want to push the limits and try new technologies, wear many hats, adapt quickly and lead others through ambiguity with energy and clarity. If this sounds exciting to you, you’ll love it here!  Key Responsibilities • You’ll lead strategic product initiatives that support our business pillars and our aim for another year of 100% growth. Therefore, you’ll be responsible for their discovery, direction, planning, prioritisation and success. • You’ll shape product direction in partnership with our two other product managers, engineering and design, by sharing and advocating for ideas in our prioritisation forums for upcoming initiatives. • You’ll build a deep understanding of our creators’ needs, use cases and personas, drawing on qualitative and quantitative insights to identify highest value opportunities. • You’ll primarily operate in the Music vertical, working closely as a strategic partner with a cross-functional group of subject matter experts including sales, marketing and customer success. It’ll be your job to ensure this vertical is represented in product prioritisation and push for new features or improvements that drive the Music vertical’s success. • You’ll also step beyond the Music vertical as needed, helping plan and deliver meaningful value to our creators through relevant product campaigns. • You’ll spend time directly with creators, navigating ambiguity and exploring opportunities for the platform to further improve their business (including both for their use of the platform, and for the end-customer experience). • You’ll use AI thoughtfully, running lightweight experiments, prototyping early ideas and helping the team understand where AI can transform workflows, reduce complexity or open up new opportunities, before committing engineering time. • You’ll bring sound judgement to when AI is the right tool and when it isn’t. Ensuring we design workflows that enhance rather than burden our creators. What You'll Do • You’ll own product for one of our verticals, working closely as a strategic partner with a cross-functional group of subject matter experts including sales, marketing and customer success. It’ll be your job to ensure this vertical is represented in product prioritisation and push for new features or improvements that drive its success. • You’ll lead on the discovery, direction, planning, delivery and roll-out of strategic product initiatives - across verticals - that support our ambition to grow by 100% in 2026. • You’ll shape product direction in partnership with our two other product managers, engineering and design, by sharing and advocating for ideas in our prioritisation forums for upcoming initiatives. • You’ll spend time with our creators, building a deep understanding of their needs, use cases and personas, drawing on qualitative and quantitative insights to identify highest value opportunities. • You’ll use AI thoughtfully, running lightweight experiments, prototyping early ideas and helping the team understand where AI can transform workflows, reduce complexity or open up new opportunities, before committing engineering time. • You’ll bring sound judgement to when AI is the right tool and when it isn’t. Ensuring we design workflows that enhance rather than burden our creators. Experience We'd Love • 5+ years as a PM in a fast-moving SaaS startup or scale-up. • You’ve led cross-functional groups of engineers, designers and go-to-market partners to deliver impactful product changesExperience shipping AI-powered features or workflows, with a practical sense for how AI behaves in real product environments. • A track record of driving measurable outcomes (with real-world data to back it up), not just shipping features. • Strong qualitative research skills and independent data fluency (we use PostHog). • The ability to communicate clearly with technical and non-technical team members, to align around ideas without relying on hierarchy. About You • You have confidence in your ideas and approaches and can articulate them clearly, while remaining open to new information and perspectives - you have a low ego. • You’re very curious and motivated by exploring what’s possible, especially with emerging technologies like AI. • You are customer-driven and think deeply about designing workflows and systems that scale. • You are process-oriented and always show meticulous attention to detail but also know when the process gets in the way of value and momentum. • You collaborate instinctively. You actively listen and are compassionate, friendly and always seeks to empower others and learn from others. • You work with intention. You organise your time, you handle ambiguity in your stride and you keep your focus on what matters most. • You’re comfortable with technical concepts, even if you don’t write code. You enjoy learning how things work. Please note: We don’t expect you to meet every single requirement. If you’re excited about the role and believe your experience would help you succeed, we encourage you to apply. Benefits & Perks • 🧠 You'll have real visibility of what's happening in the business. We have bi-monthly company meetings, where we all get together to discuss our wins, learning opportunities, our goals and direction • 🗣 There is an open forum for you to have your say in what we do and how we do it. We empower our team to share their ideas - no egos here! • 🌏 You'll have access to our incredible perks, such as a 'work from anywhere', where you can travel to a destination of choice and work remotely for up to 3 weeks a year, utilise our 'Thrive' allowance to pay for massages, gym classes, gigs or anything that helps you thrive! • 🏥 We have great Healthcare and offer a 401k plan. • 💰 In addition to that, we offer a monthly contribution towards your mobile phone contract, an annual personal development budget and support to choose your own equipment and a lot more! • ✈ You’ll have 33 days of holidays, inclusive of public holidays • 🌱 Employees of all backgrounds and physical abilities will be supported by us in every way possible to thrive