Rated Customer Success Associate at Ecovadis

About the Role

We are looking for a Customer Success Associate to join EcoVadis and help develop our rated customer success program. This role involves onboarding and account management for Corporate and Select customers, ensuring they have an excellent experience throughout our assessment process.

Key Responsibilities

• →Manage a portfolio of new and existing customers, ensuring they maximize the value from EcoVadis solutions
• →Engage with customers via phone, email, and video calls, providing clear guidance and timely responses
• →Coordinate proactively with other business units to carry out aspects of the subscription and assessment process
• →Collaborate with Marketing and Product Management to develop offerings for existing subscribers
• →Establish and maintain strong relationships with assigned accounts through proactive and reactive outreach
• →Develop trusted advisor relationships with key account stakeholders and executives
• →Assist customers in effectively utilizing the platform to meet their specific business needs
• →Communicate results on customer initiatives to internal and external stakeholders
• →Prepare portfolio updates, reports, and insights on customer and market status
• →Work with assigned accounts to promote the EcoVadis solution through case studies, events, and initiatives