Rated Customer Success Associate - Italian Speaker at Ecovadis

We are currently looking for a Rated Customer Success Associate to help develop EcoVadis’ rated customer success program. The successful candidate will be responsible for the onboarding and account management of our Corporate and Select customers and addressing their queries as they go through our assessment process, all while giving them an excellent EcoVadis experience.  Key Responsibilities: • Manage a portfolio of new and existing customers, ensuring that they maximize the value they receive from the EcoVadis solutions. Actively contribute to maintain a high satisfaction level towards EcoVadis services with a view to maximizing retention and revenue.  • Engage with customers via phone, email and video calls, providing clear guidance and timely responses • Coordinate proactively with other business units to carry out the relevant aspects of the subscription and assessment process • Collaborate with various business units such as Marketing and Product Management to develop the offering for existing subscribers • Establish and maintain strong relationships with both proactive & reactive outreach to assigned accounts • Develop trusted advisor relationships with key account stakeholders, and executives • Assist customers in more effectively utilizing the platform to suit their specific business needs and handling internal/external requests • Leverage our internal AI agent to optimize daily operations, including the automated drafting of onboarding communications, scheduling renewal notifications, generating internal follow-ups, and distilling meeting discussions into concise, actionable summaries. • Communicate results on a monthly basis on customer initiatives to both internal and external stakeholders • Prepare portfolio updates, reports and insights on customer and market status • Work with assigned accounts to promote the EcoVadis solution to the market & beyond through case studies, events, specific initiatives, etc.As we continue to grow, you may be asked to contribute towards other tasks.