Team Lead Support Engineer at Edb

A Little About Us EDB provides a data and AI platform that enables organizations to harness the full power of Postgres for transactional, analytical, and AI workloads across any cloud, anywhere. EDB empowers enterprises to control risk, manage costs and scale efficiently for a data and AI led world. Serving more than 1,500 customers globally and as the leading contributor to the vibrant and fast-growing PostgreSQL community, EDB supports major government organizations, financial services, media and information technology companies. EDB’s data-driven solutions enable customers to modernize legacy systems and break data silos while leveraging enterprise-grade open source technologies. EDB delivers the confidence of up to 99.999% high availability with mission critical capabilities built in such as security, compliance controls, and observability. For more information, visit www.enterprisedb.com EnterpriseDB Corporation seeks Team Lead Support Engineer in Boston, MA. Job Description: Work directly with customers to provide in-depth technical troubleshooting and recommend appropriate workaround(s) and solutions for all EDB product lines and open-source PostgreSQL products. Collaborate with and mentor junior and mid-tier support engineers to triage issues, create reproducible test cases, file Development requests, and offer patches when possible. Develop and deliver training. Collaborate with Development resources, many of whom are core members and major contributors to the PostgreSQL community, to identify bugs and performance bottlenecks. Serve as the primary point of contact to premium customers on priority engagements. Manage and drive solutions for escalated issues. Document solutions, procedures, and standards for customers as well as for internal use. Telecommuting allowed for this position. Minimum Qualifications: The position requires a Bachelor’s degree in Computer Science or related field of study plus five (5) years of experience in a computer-related occupation. The position requires any amount of experience in all of the following: PostgreSQL, Oracle, MongoDB, PostgreSQL tools: pgpool, pgbouncer, Patroni, PEM, EPRS (xDB), EFM, MTK, CNP, pgbackrest, barman, replication manager; SQL, bash scripting, Docker & Kubernetes, Amazon Web Services and RDS, Microsoft Azure. Telecommuting allowed for this position. Offered Wage: $178,131.00 per year Send cover letter and resume to: [Upgrade to PRO to see contact] with reference # 322817. EDB is committed to supporting our employees' overall well being by offering a range of benefits and resources to promote a healthy work-life balance and wellness. We provide access to CuraLinc to aid employees in health and wellness tips and practices, as well as Wellness Fridays extending to December 2026! Check out our career site for more information on perks and benefits and reach out to our Talent Acquisition team for region specific benefits. We know it takes a unique mix of people and skills to help us in our mission to supercharge Postgres, and we understand that not everyone will check every box. We’d love to hear from you and we want you to apply! EDB is proud to be an equal opportunity workplace. We celebrate diversity and are committed to creating an inclusive environment for all employees. EDB was built on a commitment to trust and respect each other and to embrace an array of people and ideas. These values remain at the center of our culture and are key to our company’s integrity. EDB does not seek or accept unsolicited resumes or CVs from recruitment agencies. EDB and its affiliates are not responsible for, and will not pay, any fees, commissions, or any other similar payment related to unsolicited resumes or CVs except as required in a written signed agreement between EDB and the recruitment agency or party requesting payment of a fee. #LI-Remote