Customer Support at Edgecom

Recruiting for a foundational hybrid Customer Support and Operations Specialist role in Toronto!

Are you a hands-on problem-solver ready to own the customer experience and drive operational excellence?

We're hiring a Customer Support and Operations Specialist to be the backbone of our scaling tech startup, Edgecom. This is not just a ticketing role: you’ll be splitting your time equally between resolving customer issues with speed and managing critical back-office logistics (shipping, inventory, data hygiene). If you thrive in a fast-paced environment and want to build processes from the ground up, we want to talk.

Ideal Fit: 2+ years of CS experience, tool proficiency (Zendesk/Intercom/ClickUp), and a proven bias for action in logistics.