Product Operations Manager, Implementation | Housing at Eliseai

About EliseAI At EliseAI, we're improving the industries that matter most: housing and healthcare. Everyone needs a place to live and access to quality healthcare, yet both are often harder to secure than they should be. By integrating AI agents deeply into existing workflows, we make them more efficient, reduce costs, and improve the experience for everyone. - Housing: We simplify how renters tour apartments, sign leases, submit maintenance requests, and stay connected with their property team—bringing everything they need for their home into one place. - Healthcare: We make it easy to schedule appointments, complete intake forms, and we help patients communicate with providers, so everyone can focus on health instead of paperwork. With EliseAI, organizations reduce manual work, improve accessibility, and deliver a seamless experience across essential services. We recently raised a $250 million Series E round [Upgrade to PRO to see link] led by Andreessen Horowitz to accelerate this mission. About The Role In this role, you will drive scaling of our housing products, and will lead both strategic decision-making and operational execution. You will also focus on enhancing our growth trajectory and operational efficiency with our team, ensuring agility and effectiveness. Key Responsibilities - Lead end-to-end customer implementations across our product suite - Program manage product launches, including creating enablement materials, running training sessions, and managing rollout timelines - Own the customer feedback loop by synthesizing insights from Gong, support tickets, and surveys to drive product improvements - Lead compliance, readiness, and operational projects for new and existing product offerings - Manage ongoing customer engagements and identify expansion opportunities Move at rocket speed, build something massive. We’re scaling fast, solving real client problems with precision and ambition. Here, you own your impact—full autonomy, no micromanagement, no fluff. We hire the best, expect the best, and give you the masterclass of your career. It’s hard, it’s intense, and it’s the most rewarding work you’ll ever do. If you’re hungry, driven, and ready to build something massive, climb aboard. Requirements - Experience in implementation management, customer success, or engagement management for B2B SaaS products - Strong understanding of complex operational workflows and customer-facing systems - Track record working in regulated or compliance-heavy environments - Ability to lead complex, multi-stakeholder implementations - Comfortable managing ambiguity and building processes from scratch - Comfortable managing 5–10+ concurrent customer implementations - Strong communication skills with both technical and business stakeholders - Willingness to work in person at our office 4-5 days a week Why Join Growth and impact. It’s not often that you can get in on the ground floor of a funded (unicorn!) startup that’s scaling so fast. Instead of following a playbook, you’ll be writing it. Every single day, you’ll be challenged to figure out how we scale and execute. You’ll learn what works when you succeed and what doesn’t when you fail—and either way, the team will be right there with you. Benefits In addition to the growth and impact you’ll have at EliseAI, we offer competitive salaries along with the following benefits: - Equity in the company - Medical, Dental, and Vision premiums covered at 100% - Fully paid parental leave - Commuter benefits - 401(k) benefits - Fitness & home services stipend so you can focus on what matters - A collaborative in-office environment with an open floor plan, fully stocked kitchen, and all meals covered - Unlimited vacation and paid holidays - Relocation packages—we’ll make the move exciting, not painful Job Compensation Range The salary range for this role is $150,000 – $200,000. EliseAI offers a competitive total rewards package including base salary, equity, and a comprehensive benefits & perks package. Exact compensation is determined based on experience, skill level, location, and qualifications assessed during the interview process. Additional details will be provided by our Recruiting Team. EliseAI provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Please note that employment with EliseAI is on an "at-will" basis, which means that either the employee or the company may terminate the employment relationship at any time, with or without cause or notice. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. If you need assistance and/or a reasonable accommodation in the application or recruiting process due to a disability, please contact us at [Upgrade to PRO to see contact]