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Mid LevelFull-timeRustGitGoAPI
Salary Range
$93,500 - $126,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are looking for a Technical Customer Support Analyst to join our team at Elliptic. This role involves supporting our growth and expansion by serving as a technical product expert and trusted advisor to our customers.
Key Responsibilities
- →Lead the day-to-day management of all customer support queries in line with SLAs
- →Proactively learn challenges faced by customers in identifying and preventing criminal activity in digital assets
- →Identify and solve integration challenges to ensure the Elliptic platform’s integration within customer systems
- →Work closely with product and engineering teams to provide feedback on new product development
- →Maintain a thorough understanding of API documentation and capabilities
- →Monitor automated customer onboarding journeys to assist Customer Success Managers
- →Manage the onboarding, monitoring, and maintenance of Elliptic’s small to medium customer base
- →Report on ticketing data to influence capacity planning and product roadmap
- →Collaborate with global Technical Customer Support Representatives and Customer Success Managers
Requirements
- ✓Experience in the B2B SaaS space or a complex technical market
- ✓Demonstrable interest in crypto and blockchain
- ✓Experience working with complex technical products
- ✓Knowledge of crypto
- ✓Demonstrated knowledge of API and backend systems design
- ✓Love for learning about new technology and continuous improvement
- ✓Passionate about cryptocurrency and the future of finance
- ✓Ability to work autonomously and proactively
- ✓Exceptional and empathetic listening skills
- ✓Creative problem-solving abilities under pressure
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