Implementation Consultant at Emburse

Who We Are: At Emburse, you’ll not just imagine the future – you’ll build it. As a leader in travel and expense solutions, we are creating a future where technology drives business value and inspires extraordinary results. Our AI-powered platform helps organizations modernize financial operations, increase visibility, and optimize spend across the enterprise. Essential Functions: • Responsible for implementing large and enterprise market clients (CER) • Act as a mentor for individuals in Implementation Specialist and Sr. Implementation Specialist roles • Provide guidance and feedback for ongoing improvements and additions to internal tools • Serve as escalation point for Implementation Specialists for product, process and best-practice questions beyond the scope of the Implementation Specialist’s knowledge and abilities • Act as training resource for new implementation team members and existing Implementation Specialists • Act as an internal technical product knowledge resource in collaborative training, testing and troubleshooting activities team members and cross-functionally • Act as a primary or secondary resource on projects which are identified as higher-revenue, sensitive, complex and/or strategic • Assist in developing and updating important implementation processes, with a focus on increased efficiency and turn-around time • Provide exceptional customer service to clients by phone, email and via web • Demonstrate proficiency with the product and translate client requirements to capabilities of the software • Consistently improve technical product knowledge through training, self-directed research and testing, and internal consultation • Participate in implementation client-facing kick-offs, requirement gathering sessions and configuration review meetings • Consult with clients on best practices for the implementation and use of Emburse products to meet their business requirements • Configure the product to meet the needs and requirements of the client, according to the scope of the project • Cross-functionally collaborate with the Customer Success Management team to understand the client needs and requirements to ensure a timely and complete implementation process • Provide regular status updates on project deliverables and milestones through defined processes • Balance multiple concurrent projects within set workload expectations • Participate as needed in the process surrounding technical escalations to development, which may include documentation, testing, progress tracking, and communication to internal and client-side stakeholders Education and Experience: • Bachelor's degree, college diploma in related field and/or equivalent experience • Minimum 5 years of project management experience in a delivery organization, and experience leading or participating in a PMO team Required Skills: • Ability to manage large projects with minimal guidance • Proven ability to handle customer escalations and concerns • Hands-on knowledge of the project life-cycle • Fluency in understanding and communicating the value of our project management practices • Experience working with data to understand clients’ business needs and generating actionable insights • Demonstrate strong communication and customer handling skills • Strong knowledge of accounting systems, practices and terminology as relevant to our product offerings • Excellent business writing and verbal communication skills • Ability to exercise diplomacy and influence within the project management team and with clients • Ability to see the big picture, evaluate, and execute efficient processes Why Emburse? Finance is changing—and at Emburse, we’re leading the way. Our AI-powered solutions help organizations eliminate inefficiencies, gain real-time visibility, and optimize spend—so they can focus on what’s next, not what’s slowing them down. • A Company with Momentum – We serve 12M+ users across 120 countries, helping businesses modernize  their finance operations. • A Team That Innovates – Work alongside some of the brightest minds in finance, tech, and AI to solve real-  world challenges. • A Culture That Empowers – Competitive pay, flexible work, and an inclusive, collaborative environment that  supports your success. • A Career That Matters – Your work here drives efficiency, innovation, and smarter financial decision-making  for businesses everywhere.  Shape your future & find what’s next at Emburse.  Emburse provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Emburse complies with applicable state and local laws governing nondiscrimination in employment in every location where the company has facilities. This policy applies to all terms and conditions of employment.