Senior Operations Account Manager at emma-sleep

Ready to lead, disrupt and reinvent the sleep industry?   We are Emma – The Sleep Company. Founded in 2015, we’ve become the world’s largest D2C sleep brand, available in over 35 countries with more than 25 stores across Europe. Recommended by leading consumer associations in EMEA, APAC, and the Americas, we develop the best sleep comfort products that empower our customers to awaken their best every day.     At Emma, we are a community of smart, driven people, united by a strong culture of collaboration, teamwork, and knowledge sharing. We think big, take ownership, and are empowered to drive meaningful impact. Through hands-on experience, mentorship, and continuous learning, we drive our own growth and learning. With Emmies from over 60 nationalities and offices across multiple regions, our diverse perspectives enrich our workplace culture. Ready to shape the future of sleep with us? Let’s make it happen! What you'll do: • You will lead the day-to-day retail B2B operations across multiple retailer accounts, ensuring precision and efficiency in task execution. • You will mentor and guide junior team members, sharing best practices, industry insights, and process knowledge to elevate team performance. • You will work closely with Offline Teams to identify opportunities for continuous improvement across workflows, team structures, and retailer experiences, supporting Sales team expansions. • You will map existing procedures, maintain SOP documentation, and lead process optimization initiatives to enable scalable operations and high-performance standards. • You will conduct regular operational account performance reviews and strategic meetings with internal teams and external partners, aligning on goals, KPIs, and action plans. • You will develop and maintain strong relationships with business partners, ensuring alignment between team output and stakeholder goals. • You will lead ad-hoc operational projects, process enhancements, and client-specific initiatives, becoming a point of expertise in operational best practices and industry trends. Who we're looking for: • You are proficient in Microsoft Office Suite (Excel, PowerPoint, Word). • You have experience with EDI (Electronic Data Interchange) or channel engine, and API integrations. • You have solid MS Office skills, with an emphasis on Excel/Tableau for data analysis and reporting. • You are fluent in English and additional European languages, with French being highly preferable (German, Portuguese, Spanish, Italian are a nice to have). • You have extensive hands-on experience in a B2B environment, ideally related to logistics, e-commerce, marketplaces, or within a start-up setting. • You possess strong analytical and problem-solving skills and are comfortable working with operational data to make informed decisions. • You are highly skilled at managing multiple accounts and diverse stakeholder relationships simultaneously, across internal and external teams. • You thrive in dynamic, fast-paced environments, demonstrating adaptability, resilience, and the ability to lead through evolving priorities. • You have excellent organizational skills and can create, document, and optimize processes for cross-team alignment and scalable operations. Experience collaborating with tech and operational teams in a lean or agile way is a plus. What we offer: • Pet-friendly office environment. • Discounts on our products. • Health insurance, including dental. • 24 vacation days. • A multicultural and international work environment. • Company events that are actually enjoyable and build meaningful connections. • Ownership, trust, and support from day one to grow your career. Become an Emmie   Emma is transforming the world of sleep - and we want the highest-performing people to help us pull it off. We want you. But only if you're willing to go all in. Only if you're willing to question, disrupt, innovate, and create from the ground up. ​   We proudly celebrate diversity. We are an equal-opportunity employer committed to promoting inclusion in our workplace. We consider all qualified applicants for employment without regard to race, ethnic origin, religion or belief, gender, gender identity or expression, sexual orientation, national origin, disability, or age.   Our aim is to get back to you in a couple of days, however, we are currently receiving a large number of applications and this might lead to a delay in the process. We will get back to you as soon as possible!