Customer Success Manager at Enboarder

A Little About Us Enboarder is the world’s first agentic AI employee journey platform, unifying onboarding, enablement, mobility, and offboarding into a single experience layer. With AI Assistants and AI Agents working together, Enboarder empowers HR leaders to deliver structured, personalized employee experiences at scale while freeing HR from administrative work. Enterprises like Deloitte, ING, T-Mobile, andCisco use Enboarder accelerate time-to-productivity, reduce attrition, and unlock HR capacity The result: engaged managers, supported employees, and measurable business impact. About the Opportunity Customer Success is the real deal at Enboarder. We provide a consultative approach with our customers to become trusted advisors. This role is a hands on, client facing role for our mid-tier customers in APAC. Beyond long term relationship management, you will act as a true consultant. You will lead short term projects, taking a deep dive into customer requirements to design and build bespoke employee journeys directly within the Enboarder platform. Key Responsibilities • Develop and execute customised success plans to align with customer goals and maximise platform utilisation. • Build strong, strategic relationships with customer stakeholders, serving as a trusted advisor and advocate for their needs. • Use data insights and health metrics to identify and proactively address potential churn risks within the portfolio. • Identify opportunities for expanded usage or additional services and pass these to the Sales team to drive revenue growth. • Lead consultative workshops to map out complex HR processes and translate them into high performing workflows. • Manage and deliver short term professional services engagements, including the end to end build of custom content and logic within the Enboarder platform. • Regularly track, measure, and report on customer outcomes and project delivery milestones, highlighting key trends. Required Skills & Experience • Proven expertise in Customer Success, Account Management, or similar customer-facing roles. • Proven expertise in Professional Services, specifically in designing and building solutions for clients is desired. • Ability to manage multiple short term projects simultaneously, ensuring they are delivered on time and meet the client's design specifications. • Strong analytical skills with the ability to interpret data and translate abstract business needs into actionable process maps. • Exceptional communication abilities, with experience engaging senior stakeholders on both strategic goals and technical project details. • Familiarity with SaaS platforms and HR tech is a plus. KPIs / Success Metrics • Gross revenue retention, ensuring long term stability of the portfolio. • Timely and successful completion of short term professional services projects. • Improvements in health scores, churn rates, and sentiment metrics like NPS/CSAT. • How quickly new processes or custom builds lead to measurable ROI for the customer. Interested in Joining the Team? Great, apply now! Someone from our team will reach out to you about the next steps. The Enboarder team is made up of people who excel in a wide variety of disciplines. Each member of our team brings their unique perspective and passions to everything we do. We encourage you to apply even if you don’t feel that you meet every single requirement. We’re eager to meet people that believe in our mission and can contribute to our team in a variety of ways—not just candidates who check all the boxes. We want our employees to feel comfortable expressing their true selves and to come, stay, and do their best work with us. We hope you’re feeling excited about the opportunity to join our team! Creating a safe and inclusive workplace is critical to the success of Enboarder and of our employees. It’s our aim to recruit, hire, and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status, or any other status protected by applicable law. As we learn and grow we’re committed to ensuring that these ideals are at the forefront of everything we do. All information collected during our application and interview process will be stored in accordance with the Privacy Act 1988 and Australian Privacy Principles. Please reach out to [Upgrade to PRO to see contact] if you have any questions or concerns.