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SeniorFull-timeAPI
Salary Range
$42,432 - $57,408 /year
This salary is estimated based on similar roles. The actual salary may vary.
We are seeking a skilled MuleSoft Production Support Engineer to support and maintain enterprise integration solutions built on MuleSoft Anypoint Platform. The ideal candidate will have strong experience in monitoring, troubleshooting, incident management, and ensuring high availability and performance of APIs and integrations in production environments. The role focuses on operational excellence, stability, and continuous improvement of deployed integrations.
 
Key Responsibilities
• Provide L2/L3 production support for MuleSoft APIs and integrations deployed on CloudHub / Runtime Fabric.
• Monitor Mule applications and APIs using Anypoint Monitoring, Runtime Manager, CloudHub logs, and Splunk.
• Troubleshoot and resolve production incidents, defects, and performance issues within SLA timelines.
• Perform root cause analysis (RCA) and implement preventive fixes.
• Manage incident, problem, and change requests through ticketing tools (ServiceNow / Jira).
• Support API policies, certificates, keystores, and platform configurations in Anypoint Platform.
• Handle deployments, hotfix releases, and rollback activities in production and lower environments.
• Analyze logs, thread dumps, heap dumps, and integration flows to identify failures.
• Monitor message queues, batch jobs, schedulers, and integrations with external systems.
• Ensure uptime, reliability, and performance of MuleSoft integrations.
• Implement and maintain alerting, dashboards, and health checks.
• Coordinate with development, DevOps, infrastructure, and business teams during incidents.
• Support security configurations (OAuth, TLS, certificates, client ID enforcement).
• Document known issues, runbooks, SOPs, and recovery procedures.
• Participate in on-call support and weekend releases/maintenance windows.
• Perform capacity monitoring and recommend scaling improvements.
• Support Anypoint Platform administration tasks (alerts, VPC, VPN, certificates).
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About Endava
Endava is a global digital transformation and technology consulting firm that specializes in delivering innovative solutions to help businesses navigate the complexities of the digital age. Headquartered in the UK, with a strong presence across Europe, North America, and Asia, Endava has built a reputation for excellence since its founding in 2000. The company operates at the intersection of technology and business strategy, focusing on areas such as software development, data analytics, cloud computing, and process automation. Its client-centric approach and deep industry expertise enable organizations to achieve scalable growth and operational efficiency in an increasingly digital world. Endava offers a comprehensive suite of services, including custom software development, AI and machine learning solutions, cybersecurity, and DevOps implementation, all designed to address the unique challenges faced by enterprises across sectors like finance, healthcare, and retail. Key features of Endava’s offerings include agile methodologies, end-to-end project management, and a collaborative partnership model that ensures seamless integration with clients’ existing systems. The company primarily targets large and mid-sized enterprises seeking to leverage cutting-edge technology to drive innovation, enhance customer experiences, and optimize internal processes. Its solutions are tailored to meet the specific needs of each client, ensuring measurable results and long-term value. Notable achievements include Endava’s consistent ranking among the world’s most innovative companies and its recognition for excellence in software development and customer satisfaction. The firm’s market position is strengthened by its highly skilled workforce, which comprises over 6,000 professionals across its global offices. Endava’s unique value proposition lies in its ability to combine technical expertise with strategic business insight, enabling clients to not only adapt to digital disruption but also to thrive in competitive markets. By fostering a culture of continuous learning and collaboration, Endava remains at the forefront of technological advancement, delivering transformative outcomes for its clients.
