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SeniorFull-time
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
The Application Support Specialist at Ensono provides advanced technical support and expertise for the organization's software applications. This role involves troubleshooting complex issues, collaborating with development teams, and ensuring the stability and performance of applications.
Key Responsibilities
- →Handle escalated issues from L1 and L2 support teams, providing expert analysis and resolution.
- →Perform root cause analysis for complex application problems and implement solutions.
- →Work closely with development teams to address bugs, implement fixes, and enhance application functionality.
- →Participate in code reviews and provide feedback to improve application quality.
- →Analyze application performance and identify areas for improvement.
- →Implement performance tuning and optimization strategies.
- →Lead the resolution of critical incidents and ensure timely communication with stakeholders.
- →Document solutions and contribute to the knowledge base for future reference.
- →Identify opportunities for process improvements and automation within the support function.
- →Stay updated with the latest technologies and best practices to enhance support capabilities.
- →Provide guidance and training to L1 and L2 support teams to improve their technical skills.
- →Assist in creating user documentation and training materials as needed.
- →Ensure application support activities comply with company policies and industry regulations.
- →Collaborate with security teams to maintain application security and data integrity.
Requirements
- ✓Bachelor’s degree in computer science, Information Technology, or a related field.
- ✓4 to 8 years of experience in application support or a related role, with a focus on advanced troubleshooting.
- ✓Strong problem-solving and analytical skills.
- ✓Proficiency in programming languages, Linux/Unix, Autosys, SQL, and understanding of databases.
- ✓Familiarity with ITIL processes and best practices.
Benefits
- ★Unlimited Paid Days Off
- ★Three health plan options
- ★401k with company match
- ★Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts
- ★Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement
- ★Paid childbearing and paternal leave
- ★Education Reimbursement, Student Loan Assistance or 529 College Funding
- ★Sabbatical leave
- ★Wellness program
- ★Flexible work schedule
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