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Entry LevelFull-time
Salary Range
$25,500 - $34,500 /year
This salary is estimated based on similar roles. The actual salary may vary.
• Responds to business phones including directing callers to appropriate staff, responding to voicemail messages left after hours within 24 hours of receipt, scheduling client appointments and reaching out clients who fail to report for appointments.
• Respond to virtual chat directing chat participants to appropriate resources via referral or direct engagement
• Client follow up via phone, text, email, etc. 72 hours following initial contact.
• Engage with system-wide referral database, creating referrals for a diversity of internal and external partners.
• Manage client information in a specialized database that includes follow-up appointment with 95% accuracy rate and route and close out cases in database within 24 hours. • May perform client outreach duties
• Tracks and reports on customer engagement activities
• Assist with copying, scanning projects as needed, sort and distribute materials as needed
• Assemble informational materials or packets as requested
• Assist with general reports, including data gathering via the computer system, printed reports or other available information
• Duties may vary depending on programmatic areas of assignment
• Assists in scheduling activities
• Conducts additional customer outreach to ensure engagement throughout the service participation processes
• Supports management with scheduling appointments and managing unit calendars
• Other duties as assigned
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About Equus
Equus is a forward-thinking company operating at the intersection of technology and innovation, specializing in solutions that enhance efficiency and connectivity. The name "Equus," derived from the Latin word for "horse," suggests a focus on power, speed, and reliability, which aligns with the company's mission to deliver cutting-edge products and services. While the exact founding date and location are not specified, the company has established itself as a trusted name in its field, leveraging its expertise to address complex challenges across various industries. Equus is committed to pushing the boundaries of what is possible, combining technical excellence with a customer-centric approach to drive meaningful outcomes. The company offers a range of products and services designed to optimize performance and streamline operations for businesses and individuals alike. Key offerings include advanced software solutions, hardware integration, and consulting services tailored to meet the unique needs of clients. Equus prides itself on its user-friendly interfaces, robust security features, and scalable solutions that adapt to evolving technological landscapes. Its target audience spans industries such as automotive, logistics, and technology, where precision and efficiency are paramount. By focusing on innovation and reliability, Equus ensures that its clients receive solutions that not only meet but exceed their expectations.
