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SeniorFull-time
Salary Range
$66,300 - $89,700 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an Operations Manager to provide strategic leadership for our business operations. This role involves overseeing administrative work with significant impact on the direction and operations of the career office, while creating a positive work environment and ensuring high-quality service delivery.
Key Responsibilities
- →Monitor and evaluate operational processes to make data-driven improvements
- →Ensure high levels of customer satisfaction through efficient service delivery
- →Analyze workflows and identify areas for process improvement
- →Track key performance indicators (KPIs) and operational metrics
- →Conduct audits and implement corrective actions as needed
- →Supervise, mentor, and support department managers and team leaders
- →Foster a positive, inclusive, and high-performance work culture
Requirements
- ✓Advanced proficiency in Microsoft Office Suite
- ✓Adept at learning and utilizing employment-related software, web platforms, virtual communication tools, Power Bi, and social media
- ✓Strong problem-solving skills with the ability to identify challenges and implement solutions
- ✓Excellent oral and written communication skills, with experience in public speaking
- ✓Knowledgeable in conflict resolution strategies for both remote and in-person environments
- ✓Proven ability to lead diverse teams effectively
- ✓Highly self-motivated and customer service-oriented
