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<p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">About the Role</span></strong><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;"><br></span></strong></p>
<p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">This is the ideal role for people who want to build things that matter and bring innovation to one of the oldest and most under-served entities in the market: our government. Esperβs customers include some of the largest police departments and state agencies in America, and they rely on our platform for critical policy and regulatory decisions. </span></p>
<p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">This high-impact role sits at the nexus of Esper. Youβll collaborate with our strong engineering team, meet with customers, and gather feedback from the market to propel our ambitious vision for government forward. Youβre comfortable switching between technically complex meetings and sales feedback calls with ease. </span></p>
<p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">With so many inputs, itβs important for this role to find signal through the noise and be a fantastic communicator both internally and to our customers. Youβre excellent at prioritizing, pivoting when needed, and, most importantly, maintaining feedback loops throughout the company on what we are building and why it matters.</span></p>
<p style="margin-top: 12pt; margin-bottom: 12pt;"><span style="font-size: 11pt; font-family: Arial, sans-serif;">Make no mistake, this is a role with equal measure responsibility and reward. Keep reading if this description energizes you.</span></p>
<p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">What Youβll Do</span></strong></p>
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<p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Develop deep product intuition by meeting with our customers and understanding the technical parts of our product. Youβre obsessive about how our customers use the product, its break points, and how we can make it better. </span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Partner closely with engineering to design and ship thoughtful, scalable products that solve real customer problems </span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Own the end to to end product lifecycle, paying special attention to the last mile of getting products into customers hands</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Translate customer needs into clear product direction and prioritized roadmaps</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Engage directly with customers. Ask sharp questions, uncover pain points, and communicate value effectively</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">Bring structure and organization to fast-moving, ambiguous problems. People rely on you to synthesize information and communicate a plan.</span></p>
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<p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Leverage AI tools meaningfully in your day-to-day work to move faster and make better decisions</span></p>
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<p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">What Weβre Looking For</span></strong></p>
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<p style="margin-top: 12pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Deep product ownership</span></strong><span style="font-size: 11pt;">: You understand the system, its constraints, and how it behaves in the real world</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Action oriented</span></strong><span style="font-size: 11pt;">: You experiment, take action, fail fast and learn. </span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Highly organized operator</span></strong><span style="font-size: 11pt;">: You track details, follow through, and donβt let important things slip</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Technical fluency</span></strong><span style="font-size: 11pt;">: Youβre comfortable with complex systems and concepts like domain-driven design, and can engage credibly with engineers</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Customer credibility</span></strong><span style="font-size: 11pt;">: Youβre confident in front of customers, ask thoughtful questions, and can clearly articulate product value</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><strong><span style="font-size: 11pt;">Strong communicator</span></strong><span style="font-size: 11pt;">: You can seamlessly switch between technical depth and clear, high-level storytelling</span></p>
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<p style="margin-top: 0pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt;">AI-native mindset</span></strong><span style="font-size: 11pt;">: You actively use AI in your workflows and can point to concrete ways it improves your output</span></p>
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<p style="margin-top: 12pt; margin-bottom: 12pt;"><strong><span style="font-size: 11pt; font-family: Arial, sans-serif;">What Success Looks Like</span></strong></p>
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<p style="margin-top: 12pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">We ship in fast, iterative cycles. Consistently delivering high-quality improvements that customers notice and value</span></p>
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<p style="margin-top: 0pt; margin-bottom: 0pt;"><span style="font-size: 11pt;">The roadmap is clear and internalized. Teams can confidently and consistently communicate whatβs coming next to customers and prospects</span></p>
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<p style="margin-top: 0pt; margin-bottom: 12pt;"><span style="font-size: 11pt;">Everything we build has a clear throughline to customer growth and retention, with impact thatβs easy to point to and understand</span></p>
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