Operations Support Specialist (Automations) at Eucalyptus

About Eucalyptus We’re on a mission to make good health last a lifetime. More than 1 billion people live with obesity worldwide, driving preventable chronic conditions. We’re here to build better long-term care. Euc is the company behind Juniper, one of the world’s largest weight-management programs combining GLP-1 medication with personalised nutrition, movement support, and clinician-led care from prescribers, nurses, health coaches, pharmacists, and dietitians. Our published clinical research shows that our combined clinical and behavioural approach helps patients lose significantly more weight during their treatment with Juniper by four times. Our Growth Story: • 130% YoY revenue growth and a 90% reduction in cash burn, with $100M+ raised from investors including BOND, NewView, Blackbird and Airtree. • Supported over 350k patients living with obesity across our 5 markets • Received selective NICE endorsement to provide services to the NHS. • Tailored our offering to thousand of patients in Germany and Japan About the role (What you’ll be doing) This role sits at the heart of CoHub — the Clinical Operations Hub within Eucalyptus’s Patient Operations team — where operational excellence meets automation delivery. You’ll bridge day-to-day practitioner support with hands-on workflow building, collaborating closely with the central Automation Team and clinical services to keep care operations running efficiently at scale. As our embedded automation specialist in CoHub, you’ll split your time between keeping operations running smoothly and making them smarter over time. On any given day you might be responding to practitioner inquiries, managing consult queues, or coordinating onboarding for new practitioners — then switching gears to design and build Lorikeet workflows that automate the very tasks that slow the team down. It’s a role for someone who is equally comfortable in the detail of day-to-day support and in the bigger picture of building systems that scale. • Be the first point of contact for practitioners and pharmacy partners — responding promptly to inquiries, proactively checking in, and surfacing insights to the clinical services team and wider business. • Monitor and manage consult queues, taking action based on established guidelines to keep operations running smoothly and within target. • Handle practitioner issue resolution end-to-end — troubleshooting operational and technical problems, escalating where needed, and coordinating seamless onboarding for new practitioners. • Design, build, and maintain automation workflows using Lorikeet, with a focus on reliability, scalability, and reducing manual effort across the team. • Deliver scoped automation projects from brief to production — building, testing, and iterating based on performance data, logs, and stakeholder feedback. • Take end-to-end ownership of a dedicated operational function (e.g. payments, timesheets, or onboarding), ensuring it runs accurately and efficiently. About you (Who you are) Skills & experience • 3+ years of experience in Customer Service, Operations, or Support — ideally in SaaS, healthcare, or telehealth — with a track record of owning processes end-to-end. • Hands-on experience building and maintaining automation workflows using low-code/no-code tools (e.g. Zapier, n8n, Make or similar), comfortable working from brief to production independently. • Strong analytical mindset with the ability to use data to identify process gaps, measure impact, and drive continuous improvement. • Clear and confident communicator with excellent written and spoken English and the ability to explain technical concepts to non-technical stakeholders. • Proactive and detail-oriented, comfortable managing BAU responsibilities alongside longer-running automation projects with minimal supervision. • Adaptable and curious, with a learner’s mindset and genuine excitement to grow your automation and AI skillset in a fast-moving health tech environment. Nice to haves • Familiarity with APIs, webhooks, or basic scripting (e.g. JavaScript or Python). • Experience with AI-powered automation, including prompt engineering or NLP concepts. Why join Eucalyptus? Euc is also behind a growing family of digital healthcare clinics (Pilot, Kin, Software, Compound) across men’s health and well-being, fertility, skincare, and preventative health. Here’s what makes joining Euc unique: • What’s next – Our goal for the next three years is to support 1 million patients globally to live better for longer. We’re launching into new conditions, demographics, and geographies as we build a truly preventive healthcare ecosystem. • Build something world-changing – We’re on the path to becoming the world’s largest international digital healthcare company. It will be challenging, fast-paced, and deeply rewarding. • Make real impact – You will deliver work that directly shapes patient outcomes and scales evidence-based care across markets. • Accelerate your growth – You will have high ownership, continuous feedback, and dedicated development support. • Join a motivated team – You will collaborate with talented peers to solve complex clinical and operational problems at scale. What’s ahead in the Philippines? • Grow with us globally – Get mentorship from leaders across Australia, the UK, Germany, and Japan while collaborating with top-tier teams in the Philippines and South Africa. • Shape your career – Access learning budgets, conferences, certifications, peer shadowing, and a global knowledge-sharing culture. • Work where wellbeing matters – Enjoy wellness budgets, social clubs, hybrid work arrangement, and initiatives that help you stay balanced and connected. • Innovate with purpose – Use state-of-the-art tools and contribute to bold, impactful solutions in healthcare. • Support at every stage – Benefit from comprehensive health coverage (including up to 2 dependents), vacation, sick, and parental leaves, 13th-month pay, statutory benefits, and transport allowance. At Eucalyptus, we value individuals from all backgrounds, experiences, and perspectives, and we embrace the unique qualities each person brings. When you apply, please let us know of any reasonable adjustments you may need during the interview process.