Patient Support Specialist, Australia Support at Eucalyptus

Eucalyptus

Manila, Manila, Philippines·3h ago

Mid LevelFull-time

Salary Range

$51,000 - $69,000 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Customer Support Specialist to join Eucalyptus, a company dedicated to making good health last a lifetime. This role involves providing outstanding support to patients through email, chat, and calls, and is an essential part of our mission to deliver high-quality care.

Key Responsibilities

→Patient-Centric Problem Solving: Take ownership of patient issues and ensure they are resolved swiftly and effectively.
→Collaborative Partnerships: Work closely with doctors, pharmacies, and delivery partners to coordinate and deliver the best possible outcomes for patients.
→Exceeding Service Targets: Consistently meet and exceed key performance metrics, including Customer Satisfaction (CSAT), tickets solved, Average Handling Time (AHT), and other service-related goals.
→Process Improvement & Innovation: Identify opportunities to enhance services through optimized processes and automation.
→Trend Identification & Escalation: Monitor and escalate recurring issues or patterns in patient tickets to colleagues and team leaders.

Requirements

✓2+ years of experience in Telehealth or healthcare support, customer service, tech support, or other problem-solving roles.
✓Strong problem-solving skills and a passion for driving outcomes for patients and customers.
✓Strong attention to detail.
✓Strong English written and verbal communication skills, with the ability to use a range of tones of voice to interact with customers.
✓Strong computer skills or experience with customer service software, with prior experience with Mac and Google Suite being a must.
✓Ability to anticipate next steps and take proactive action.
✓Interest in healthcare and wellness, or experience in the healthcare space or allied services.