Quality & Training Manager (Customer Support) at Eucalyptus

Eucalyptus

Manila, Manila, Philippines·2d ago

ManagerFull-time

Salary Range

$81,600 - $110,400 /year

Estimated

This salary is estimated based on similar roles. The actual salary may vary.

About the Role

We are looking for a Training & Quality Manager to build and scale world-class process, training, and knowledge management systems that support patient-facing teams across markets. This foundational role will report into the Global Patient Operations Manager and lead a team to manage processes, knowledge, and documentation.

Key Responsibilities

→Manage market-specific team members to document and align processes across markets
→Build and maintain a structured Knowledge Hub including SOPs and training manuals
→Design and standardise comprehensive onboarding, upskilling, and training programs
→Partner with Market teams to turn feedback into scalable process improvements
→Set global benchmarks for training quality, process adoption, and performance metrics

Requirements

✓Experience in training, knowledge management, and processes in contact centre or patient operations
✓Strong QA experience and exposure to quality frameworks
✓Proven ability to build functions or frameworks from scratch and scale them globally
✓At least 3 years leading teams
✓Data-driven mindset with strong analytical skills (SQL or other data analytic ability)
✓Excellent communicator with strong documentation and facilitation skills
✓Systems thinker passionate about structure, standards, and clarity
✓Strong stakeholder management and cross-cultural collaboration skills