Job title - Associate Software Engineer
Work mode β Hybrid
Shift timings β 8:00 AM to 5:00 PM OR 12:00 PM to 9:00 PM
Work Location β Bangalore
 
Job Description
We are seeking a technically skilled Software Engineer with at least 1-3 years of experience in Software Development & L3 level Support of product applications. The ideal candidate will be responsible for diagnosing and resolving technical issues, handling Incident Management, code optimize to improve operational efficiency.
 Key Responsibilities
β’ Application Support & Incident Management
β’ Act as Level 3 escalation point for complex production issues, providing expert support to L1 and L2 teams.
β’ Analyz and resolve applications, databases, and report issues across legacy and .NET platforms.
β’ Conduct Root Cause Analysis (RCA) and implemented permanent solutions to prevent recurrence.
β’ Manage critical incidents with a focus on minimizing business impact and ensuring SLA compliance.
β’ Improve system stability by proactively identifying recurring issues and optimizing application behaviour.
β’ Application Development & Maintenance
Maintain and enhanced legacy VB6 applications, ensuring continued reliability and performance.
β’ Support development and enhancement of .NET / C# applications, including bug fixes and minor feature additions.
β’ Debug legacy and modern codebase to resolve defects and optimize business logic.
β’ Follow best programming practices, including Code quality standards, Peer reviews, Documentation, Definition of Done (DoD)
β’ Support application upgrades, patches, and minor enhancements in production environments.
β’ Database & Reporting Support
Develop, optimize, and troubleshot SQL queries, stored procedures, functions, and views on MS SQL Server.
β’ Support enterprise reporting solutions using Crystal Reports and SSRS, including Fixing report failures, Performance tuning, Enhancing report reliability
β’ Assist with data validation, data corrections, and impact analysis in production systems.
β’ Partner with business users to ensure reporting accuracy and data consistency.
β’ Collaboration, Mentoring & Knowledge Management
β’ Work closely with business users, development teams, and global stakeholders in an international environment.
β’ Provide technical guidance and mentoring to L1 and L2 support engineers.
β’ Create and maintain: Technical documentation, SOPs, Knowledge Base (KB) articles
β’ Participate actively in code reviews, solution design, and technical discussions.Demonstrate strong alignment with Scrum values: Commitment, Focus, Openness, Respect, and Courage.
Experience
 
β’ 1 - 3 years of hands-on experience in developing, maintaining, and supporting software solutions using VB6 with MS SQL and .NET Core
β’ Extensive experience across the full software development lifecycle (SDLC), including requirements analysis, design, coding, testing, deployment, and production support.
β’ Practical exposure to working in an Agile/Scrum environment, collaborating with crossβfunctional teams to deliver stable and highβquality solutions.
β’ Good understanding of object-oriented programming (OOP); able to solve technical problems
β’ Working knowledge of Web application development using .NET Core (6/7/8), C#, Asp.net Core, MVC, Web API, Postman.
β’ Experience with usage of Azure DevOps
 Technical Skills
β’ Programming & Frameworks: VB6 (Mandatory, Expert), .NET Core, C#
Database & Reporting: MS SQL Server, SSRS, Crystal Reports
Incident Management, Root Cause Analysis (RCA), SLA Management
Agile / Scrum (Working Knowledge) 
Soft Skills & Professional Traits
β’ Customer service oriented with a problem-solving attitude.
β’ Strong attention to detail and accuracy is essential.
β’ Entrepreneurial thinking and flexibility to change.
β’ Very good English communication skills (concise writing and orally convincing).
β’ Structured and clear writing skills.
β’ Proven ability to solve complex business problems using analytical reasoning.
β’ Demonstrated positive attitude, self-motivated, team player.