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Entry LevelFull-time
Salary Range
$10,200 - $13,800 /year
This salary is estimated based on similar roles. The actual salary may vary.
About the Role
We are seeking an IT Product Support Engineer to join our team in Bangalore, India. This role involves providing technical support for product applications, diagnosing and resolving technical issues, and automating tasks to improve operational efficiency.
Key Responsibilities
- →Provide 1st and 2nd line technical support for LIMS application.
- →Design, write, and debug scripts to automate workflows and enhance functionality within the LIMS platform.
- →Maintain documentation of issues, solutions, and procedures.
- →Collaborate with other IT teams to escalate and resolve complex problems.
- →Ensure compliance with IT policies and data security standards.
- →Route tickets to the correct queue inside BMC Helix.
- →Track ticket status and follow up or escalate unresolved tickets.
Requirements
- ✓Minimum 2 years of experience in IT support or helpdesk roles.
- ✓Proficiency in VBScript for automation and task scheduling.
- ✓Strong knowledge of Windows environments and networking fundamentals.
- ✓Experience in writing SQL queries.
- ✓Familiarity with ITIL practices and ticketing systems.
- ✓Excellent problem-solving and communication skills.
- ✓Ability to work independently and manage multiple tasks.
- ✓Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent experience).
- ✓Experience in using ticketing tools on BMC Remedy.
- ✓Strong knowledge and hands-on experience with synchronous and asynchronous communication.
- ✓Knowledge of modern software development methodologies and tools.
- ✓Strong troubleshooting and debugging skills.
- ✓Good working knowledge of MSSQL – SQL, T-SQL etc.
- ✓Experience with usage of TFS.
- ✓Familiar UI testing and Unit Testing (MS Test/ Jasmine/ MOQ/ NUnit/ Karma etc.).
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