IT Help Desk Support Engineer (US working hours) at everbridge

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About everbridge

Everbridge is a leading provider of critical communications and mass notification solutions, operating at the intersection of public safety, emergency management, and corporate security. The company specializes in delivering time-sensitive information to large populations through a variety of channels, ensuring rapid and reliable communication during crises. While the exact founding date and location are not explicitly stated in the name, the company has established itself as a global leader, serving clients across numerous industries, including healthcare, education, government, and enterprise sectors. Everbridge’s mission is to help organizations protect lives and ensure business continuity by enabling effective communication in high-stakes situations. Everbridge offers a comprehensive suite of products and services designed to enhance emergency response and operational resilience. Its core offerings include mass notification systems, digital engagement platforms, and workforce safety solutions, all of which leverage advanced technology such as AI-driven analytics, mobile alerts, and integration with third-party systems. Key features of these solutions include customizable messaging, real-time reporting, and multi-channel delivery across SMS, email, voice, and social media. The company primarily targets organizations that require robust communication infrastructure to manage emergencies, comply with regulatory requirements, and maintain situational awareness among employees, customers, or the public. Notable achievements include a strong presence in the critical communications market, with a diverse client roster that includes Fortune 500 companies and government agencies. Everbridge’s unique value proposition lies in its ability to unify disparate communication tools into a single, scalable platform, ensuring that critical messages reach the right people at the right time, thereby minimizing risk and maximizing response efficiency.

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